Just upgraded an old XP laptop to NIS 19.2 (had to, or I could not update the AV files for some reason) and now I can't see the other computers on my home network (shared drives, printers, etc.) I have changed the network to full trust on the laptop but no luck.
I can get to the internet, so I know that the access through the router is fine. File sharing is fine between the other devices on the network, so I am pretty sure that NIS is the culprit. I have disabled AV and firewall on the laptop and nothing changes.
From a command prompt, I can ping the other devices and get a response, so the connectivitiy appears to be there, and they do show up on the NIS network map but I cannot see them in the network browser. My network name is "home" and I see that, but when I try to expand the "home" node, I get an access error.
Just upgraded an old XP laptop to NIS 19.2 (had to, or I could not update the AV files for some reason) and now I can't see the other computers on my home network (shared drives, printers, etc.) I have changed the network to full trust on the laptop but no luck.
I can get to the internet, so I know that the access through the router is fine. File sharing is fine between the other devices on the network, so I am pretty sure that NIS is the culprit. I have disabled AV and firewall on the laptop and nothing changes.
From a command prompt, I can ping the other devices and get a response, so the connectivitiy appears to be there, and they do show up on the NIS network map but I cannot see them in the network browser. My network name is "home" and I see that, but when I try to expand the "home" node, I get an access error.
I have no other anti-virus or firewall software running except for NIS.
I believe that it is the NIS package causing this because:
1. Nothing else changed on that laptop in the last few days except for the NIS update.
2. No other computers are affected, and they are running older versions of NIS
3. Other computers can "see" the laptop (although they cannot access the laptop's shared areas)
I don't know what other conclusions I can draw. Would it be adviseable to uninstall the NIS software? If the problem goes away, then it MUST be the NIS, correct?
Under Network security map, left hand side corner do you see the Computer discovery option. Is that set to OFF?
If its in OFF state, just click on Setup and complete the set a passkey and select the "discover always" radio button and then try if you are able access your network after using the same passkey on other machines as well.
Nothing was working that I have seen anywhere in the Norton support area. I was even looking into the event viewer on the laptop to see if I could see anything wrong. No dice. I could ping the other computers on my network, I had a valid IP address, could get to the internet, but could not do file sharing. Then I realized that my Windows workgroup was also empty. Just hadn't noticed it before.
This led me to a value in the registry that was set incorrectly. Nothing else changed on this laptop except for upgrading to the new version of Norton, so that install procedure must have altered the registry value.
I reset it to "1" from the incorrect value of "2", rebooted, and everything worked great!