Can't Turn Off Automatic Live Update

[bjm]

@RaymondP_McIntosh

I recently had a problem with Norton not opening properly, so I downloaded the uninstall/reinstall tool and ran it. That worked fine, and everything seems to be working properly now. However, I previously had Live Update set to NOT update automatically (I prefer to do it manually at a time of my choosing on a once a day basis.) Now, however, although the setting to have automatic live updates is still turned off, it update automatically anyway. Any clue on how to fix this?

Hello @RaymondP_McIntosh
was LiveUpdate toggle switch off…after running NRnR tool?
and you’ve since called an extra Restart (not Shut down) machine since running the NRnR tool?

Have you reviewed LiveUpdate → Security History for ~24 hours to confirm?

Maybe, you need to run Norton 360 Remover → Remove only…for clean uninstall → clean install.

as per Norton support:
Norton 360 Remover → Remove only
This tool is specifically designed to remove Norton 360 completely, including leftover files and registry entries. It ensures a clean removal, preventing conflicts if you plan to reinstall Norton or switch to another security software. It is more thorough than the Control Panel Uninstall method.

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Download and run the Norton 360 Remover tool for Windows
Applicable for: Windows
The Norton 360 Remover tool is used to uninstall or remove and reinstall your latest version of Norton device security product on your Windows device.
Depending on your situation, you can:

• Remove the current version and automatically reinstall the latest version of the product
• Only remove the existing version

Remove and reinstall the Norton product ›
Uninstall the Norton product (Remove only) ›
Reboot to Safe Mode ›

DocID: v20240301142500636
Last modified: 06/28/2025

Download and run the Norton 360 Remover tool for Windows here

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fwiw ~ my preference is Remove only…with scour File Explorer for remnants and CCleaner - Registry - Scan for Issues + CCleaner…back up the registry before making changes. Just me.