Product & version number: Norton 360 25.9.10453 (build 25.9.10453.0)
OS details: Windows 10
I recently had a problem with Norton not opening properly, so I downloaded the uninstall/reinstall tool and ran it. That worked fine, and everything seems to be working properly now. However, I previously had Live Update set to NOT update automatically (I prefer to do it manually at a time of my choosing on a once a day basis.) Now, however, although the setting to have automatic live updates is still turned off, it update automatically anyway. Any clue on how to fix this?
What is the error message you are seeing?
If you have any supporting screenshots, please add them:
Hello @RaymondP_McIntosh
was LiveUpdate toggle switch off…after running NRnR tool?
and you’ve since called an extra Restart (not Shut down) machine since running the NRnR tool?
Have you reviewed LiveUpdate → Security History for ~24 hours to confirm?
Maybe, you need to run Norton 360 Remover → Remove only…for clean uninstall → clean install.
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Download and run the Norton 360 Remover tool for Windows here
fwiw ~ my preference is Remove only…with scour File Explorer for remnants and CCleaner - Registry - Scan for Issues + CCleaner…back up the registry before making changes. Just me.
Someone suggested a restart (not a shut down and then start again, but simply a restart.) I have no idea why this would make a difference, but it was worth a try and since I did that, it has stopped updating automatically. Now if I could figure out why it won’t shut down after completing a scan, even though that option is turned on, I’d be OK. The restart didn’t seem to have any effect on that behavior.
~ Restart is not under the influence of Fast Startup.
Windows’ “Fast Startup” feature does not affect “Restart” operations because a restart performs a full, fresh boot cycle, unlike a “Shut down” which uses a hybrid hibernation method to speed up subsequent startups.
Windows Fast Startup is a feature that reduces boot times by saving the system’s state to disk during shutdown, similar to hibernation, so it can load faster upon startup. You can enable or disable it in Power Options by selecting “Choose what the power buttons do” and then “Change settings that are currently unavailable” to check or uncheck the “Turn on fast startup” option. Disabling it can resolve issues with Windows updates, bugs, and glitches, and ensures a complete shutdown.
Shutdown vs. Restart:
When you shut down your PC with Fast Startup enabled, Windows hibernates the system’s kernel session and drivers to a hibernation file (hiberfil.sys) on disk. When you power on again, it loads this hibernated session to resume faster.
Restart’s Full Boot:
A restart, however, closes the kernel session completely, clears the RAM, and performs a fresh boot. This is why Fast Startup doesn’t influence it.
Shut down after a Quick Scan or Full Scan?
I’ve not tried Shut down computer after scan finishes.
I’ll try Shut down computer after scan finishes…enabled.
Well, I had the shutdown after scan finishes, just like yours. And I had the scan running overnight, so wasn’t there when it finished, but next morning, I got a screen that said, “No Problems Found” with a FINISH button. When I click FINISH, the window closes, and then I can manually shot down. However, after I have done that, the next time I boot, the boot takes about twice as long as normally, and the system is very sluggish for about an hour or so after I boot.
I also have all 3 set to Run Manually. I pretty much don’t set anything to run automatically except Auto Protect. That’s why I was trying to turn off automatic updates. I just would rather choose when to do stuff rather than it suddenly happening, while I’m busy with something else. And I run Live Update every day right after I boot up.
Has LiveUpdate stopped updating automatically or are you reporting that LiveUpdate continues to run with LiveUpdate off?
When you view Check for updates…you’re seeing date/time stamp that suggests LiveUpdate did run with LiveUpdate off or you’re seeing date/time stamp that suggests LiveUpdate did not run with LiveUpdate off.
for example:
If you’re reporting LiveUpdate continues to run with LiveUpdate off. I’ll try to reproduce my side.
It was to begin with. However, someone suggested that I do a Restart (not a shut down then start again). That seemed to me to be sort of a silly suggestion, but it was easy to do, so I did it, and since then, Live Update runs only when I run it manually. I have not the slightest idea why a restart would “fix” the problem, or if maybe it was a mere coincidence. But it quit doing the updates automatically. So my current status is, “don’t fight with success,”
~ Restart is not under the influence of Fast Startup.
Windows’ “Fast Startup” feature does not affect “Restart” operations because a restart performs a full, fresh boot cycle, unlike a “Shut down” which uses a hybrid hibernation method to speed up subsequent startups.
Windows Fast Startup is a feature that reduces boot times by saving the system’s state to disk during shutdown, similar to hibernation, so it can load faster upon startup. You can enable or disable it in Power Options by selecting “Choose what the power buttons do” and then “Change settings that are currently unavailable” to check or uncheck the “Turn on fast startup” option. Disabling it can resolve issues with Windows updates, bugs, and glitches, and ensures a complete shutdown.
Shutdown vs. Restart:
When you shut down your PC with Fast Startup enabled, Windows hibernates the system’s kernel session and drivers to a hibernation file (hiberfil.sys) on disk. When you power on again, it loads this hibernated session to resume faster.
Restart’s Full Boot:
A restart, however, closes the kernel session completely, clears the RAM, and performs a fresh boot. This is why Fast Startup doesn’t influence it.
What are your system specs?
Maybe, as test…remove Norton to see if “sluggish” improves.
Maybe, you need to run Norton 360 Remover → Remove only…for clean uninstall → clean install.
Thanks. I’ve turned off “Fast Startup” (though it is hard to believe that it was on, since a boot takes a long time). We’ll see if that makes it any longer. As for removing Norton 360 and reinstalling it, I’m hesitant to go through the hassle. I only run the full scan once a month, so it’s not that much of an inconvenience to have it fail to shut off, or to be sluggish after a scan. But both of those are fairly recent (in the last 6 months or so) events. So it may have been either a Windows update, or a Norton update that created the behavior.
Well, I turned Fast Startup back on. Booting with it off took a little longer (but not that much). However, with it off, it took it forever to shut down. So it’s back on again. Maybe next time I run the scan, I’ll turn the “shutdown when done” option off and see if that makes any difference.
