I have OnlineFamily Norton installed on my nephews computer but for some reason it is not recognizing it. I think it might be because I gave it the wrong computer name. I am trying to uninstall and then reinstall. It will not allow me to uninstall unless I use the parent userid and password which it refuses to recognize. All I want to do is uninstall everything and start from the beginning. As long as it does not recognize my password I am stuck.
I have OnlineFamily Norton installed on my nephews computer but for some reason it is not recognizing it. I think it might be because I gave it the wrong computer name. I am trying to uninstall and then reinstall. It will not allow me to uninstall unless I use the parent userid and password which it refuses to recognize. All I want to do is uninstall everything and start from the beginning. As long as it does not recognize my password I am stuck.