Can't unlock password vault. I just get spinning circle

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Issue abstract: extension://lcccdlklhahfmobgpnilndimkankpnkg/html/onboardSetup.html#/onboard-setup/progress

Detailed description: The above shows with the circle

Product & version number: Microsoft Edge

OS details:

What is the error message you are seeing? no error message just only get spinning circle

If you have any supporting screenshots, please add them:extension://lcccdlklhahfmobgpnilndimkankpnkg/html/onboardSetup.html#/onboard-setup/progress

I don’t use the password option, but get spinning circles on several other things ever since this newer version’s been installed. Norton itself starts with a spinning circle, which may last around 3 minutes. Then the lower section displays a spinning circle before the “number of devices” is visible. This can take another 3 to 5 minutes.

Once that’s finally done, the lower third with the thousands of errors my computer seems to have (according to Norton) keeps spinning. This can take another 5 minutes. And the enitre time, the “cloud” section is spinning. In total, this can take up to 15 - 20 minutes. And the entire time I can not use Firefox or Outlook. Internet works, but I can’t use it until the spinning is done.

So though I have no help about the password section, the spinning is a huge problem. It’s terrible and I wish there was a way to fix this.

1 Like

does calling Norton Password Manager button from Edge address bar button help?
does reinstalling extension help?
does new default Edge profile help?
does turning off Norton Secure VPN help?
does clearing cookies n cache help?
does Norton Password Manager - Chrome store…help?

Norton Password Manager - Microsoft store
Version 8.2.1.388 - Updated September 23, 2024
https://microsoftedge.microsoft.com/addons/detail/norton-password-manager/lcccdlklhahfmobgpnilndimkankpnkg

Does Norton Password Manager - Chrome store
Version 8.2.2.529 - Updated November 4, 2024
https://chromewebstore.google.com/detail/norton-password-manager/admmjipmmciaobhojoghlmleefbicajg

I have the same issue when I put in my Vault password.
extension://lcccdlklhahfmobgpnilndimkankpnkg/html/onboardSetup.html#/onboard-setup/unlock

Is sits there and spins. Sometimes I can user the password manager while it spins but most of the time it stays locked and just spins. Is this a known issue? Seems to have started a few months ago but has gottne worse.

Windows?
what browser? browser version?
what Norton Password Manager version number?

Same here. I put in my password and it takes a 1-2 minutes foir it to unlock.

Browser extrnsion Version 8.2.2.529
Updated November 14, 2024
IE and Chrome

does calling Norton Password Manager button from Edge address bar button help? No
does reinstalling extension help? No
does new default Edge profile help? No idea what this means. IE is latest version.
does turning off Norton Secure VPN help? Don’t use it
does clearing cookies n cache help? No
does Norton Password Manager - Chrome store…help? No it’s an issue on Chrome as well

fwiw ~ this process [here] works for me to reach:
Norton support via Social Support | Chat | Phone [here]