Can't verify my Site

Norton Security | Norton Internet Security
1

Hi,

 

I am having a lot of trouble getting my site verified. I got an email from Symantec. I posted the code in root directory. I used the email link to check that the code is viewable...it is. Now I tried to verify but am repeatedly being told "site verification failed."

 

Don't know if I am missing a step?

 

The site is KinderBaby.com.au. Any assistance is appreciated.

 

Thanks

Suma

2

Hi,

 

Thanks for your reply. I have followed those exact steps right from the start. It doesn't work. I have tried it some 8 times and it still is not working.

 

Please help.

Thanks

Suma

 

3

Hi,

 

I am having a lot of trouble getting my site verified. I got an email from Symantec. I posted the code in root directory. I used the email link to check that the code is viewable...it is. Now I tried to verify but am repeatedly being told "site verification failed."

 

Don't know if I am missing a step?

 

The site is KinderBaby.com.au. Any assistance is appreciated.

 

Thanks

Suma

4

I see that Phil_D himself is now logged in. I’ll notify him ;-D Thanks for your patience.

5

Hello Sum,

 

Since you checked the link provided by Yaso, may I just confirm a few things?

 

1) Are you able to view your remote site layout as depicted in the above mentioned link?

 

2) Did you remove the the first nortonsw code that you placed on your site?

 

3) Did you download the HTML file from within the Safe Web Portal and place that in your Root directory? Remember, it cannot be within a subfolder.

 

Thanks.

6

Hello Phil,

Please see my comments below underlilned. 

 

1) Are you able to view your remote site layout as depicted in the above mentioned link?

Yes - except my nortonsw_f277ddb0-953b-0.html file is located directly under the httpdocs folder. I know it is working because this link seems to work. http://kinderbaby.com.au/nortonsw_f277ddb0-953b-0.html

 

 

2) Did you remove the the first nortonsw code that you placed on your site?

Yes I did. 

 

3) Did you download the HTML file from within the Safe Web Portal and place that in your Root directory? Remember, it cannot be within a subfolder.

Yes I did. I downloaded it by clicking get authentication file in the following URL: http://safeweb.norton.com/site_dispute

 

 

Thanks.

Thanks Heaps. 

Suma. 

7

Hi Suma,

 

Then I am surprised that you cannot confirm verification.  I shall flag you post to the attention of the Safe Web Team perhap they will recognize it.

 

If you are asked to place your authentication code in a meta tag, here are the instruction, "just in case".

 

 

You can create this new tag using your site building program. You may have already used Meta Tags for adding a description or keywords to your main page. Use nortonsw as the file name and the full authentication code as the content. The File Content or authentication code is the very long alphanumeric code that would have been sent in your email registration.

 

When viewing the source code for your site, be sure this tag is located in the head section of your main page, between <head> and </head>.

 

 

If you do not wish to create a new tag, you can add the authentication code to an already exisitng Meta Tag such as keywords.

 

Use your site building program to edit an existing tag such as keywords. Copy and paste the File Content from your email registration, (the very long alphanumeric code) to an already existing tag on your main page. Be sure it is separated from the other entries with a comma.

 

Example: .... "keywords" content="dogs, cats, horses, zp_4srd6nros..............u30fm24fy        (Norton SW File Content is in blue text.)

 

Although neither of these methods will allow for the automated verification, it should assist the Safe Web team in verifying your site.

 

 

 

8

Hi Phil,

Thanks for trying to help me. 

 

I don't know if this is important - but my website (www.kinderbaby.com.au) is a Wordpress Site. 

 

Cheers

Suma

9

I was wondering about that when I saw the Google Analytics code, but let’s see what the Safe Web team has to say.

10

Hi Suma,

 

We have verified owership of your site 'kinderbaby.com.au' based on the verification file in the root folder.

We have also queued this site for analysis.

It should get rated shortly on 'safeweb.norton.com'.

 

 

Nithya 

11

Nithya

Thanks so much. 

I really appreciate this. 

 

Regards

Suma