For information, after very helpful contact with Norton support, our 3 pcs now shut down properly without the ccSvcHst hanging and stopping a correct shutdown.
Simply type 'regedit' in 'run' navigate to HKey_CurrentUser, then Control Panel, then Desktop, then Auto end tasks and change the value from 0 to 1. And thats it, brilliant after weeks of agro since updating from NIS 2012 to 2013 !
jnthn wrote:For information, after very helpful contact with Norton support, our 3 pcs now shut down properly without the ccSvcHst hanging and stopping a correct shutdown.
Simply type 'regedit' in 'run' navigate to HKey_CurrentUser, then Control Panel, then Desktop, then Auto end tasks and change the value from 0 to 1. And thats it, brilliant after weeks of agro since updating from NIS 2012 to 2013 !
Thanks for reporting this to us.
Can you check back with us in a few days, to confirm the fix sticks.
No problems, it worked, at last no shut down hanging. Well done Norton Support, praise when praise is due !
Thanks for the update.
Keep watching and let us know.
I was also given the same solution by the help desk. They said actualy it is a Microsoft problem but they fixed it for me anyway. They have given me the steps to edit the registry so I can fix the problem on my other 2 computers as well. Initialy they said they could not help me unless I sent them a screen shot of the error message which was not easy as it does not always happen and clicking anything other than end now on the dialog box tended to cause the computer to shut down anyway or completely freeze up. Once they got the screen shot from me they were very helpful though. I do still get the problem of Norton not starting up properly sometimes when I turn on the computer though.
jnthn wrote:For information, after very helpful contact with Norton support, our 3 pcs now shut down properly without the ccSvcHst hanging and stopping a correct shutdown.
Simply type 'regedit' in 'run' navigate to HKey_CurrentUser, then Control Panel, then Desktop, then Auto end tasks and change the value from 0 to 1. And thats it, brilliant after weeks of agro since updating from NIS 2012 to 2013 !
Hi, jnthn:
Thanks so much for the information. This solved my problem as well.
John
Thank you....That fixed the problem
Sorry, but no, no, no! "Auto end tasks" will solve your shutdown problem, sure. It will also terminate any other program that hasn't closed at shutdown (that spreadsheet you haven't saved, etc), and you may lose data. This cure is worse than the disease.
… And it doesn’t work, at least for me. I still get the ccSvcHst shutdown problem on my XP SP3 machine.
Thanks! I had that same problem and it was driving me crazy. Your fix seems to work OK.
Hate to blow a bubble but this "solution" was discussed in these forums in 2008. In fact there are three possible registry entries that could be adjusted. As I understand it this is not a "solution" but a work around. Programs should not "hang up" on shutdown but clearly Norton does at time on some machines in some circumstances.
Yes, that is not an acceptable solutions.
Called Norton support, they remotely deleted NIS with the specific tool, reinstalled it and now it hangs much less, twice a week i'd say. Loading NIS2014 is still slow but the pc is usable, just NIS is dead for a minute after boot..
We need a faster NIS and no hangup.
If I have to disable some useless feature (lot's of them, messaging test??) let me know.
-m4
maurizio04 wrote:Yes, that is not an acceptable solutions.
Called Norton support, they remotely deleted NIS with the specific tool, reinstalled it and now it hangs much less, twice a week i'd say. Loading NIS2014 is still slow but the pc is usable, just NIS is dead for a minute after boot..
We need a faster NIS and no hangup.
If I have to disable some useless feature (lot's of them, messaging test??) let me know.
-m4
To help with loading the Norton icon quicker, try going into Settings - Computer - Real Time Protection. Set Enable Boot Time Protection to Aggressive.
Hi maurizio04,
Please run Liveupdate (rebooting when requested) until such time as LiveUpdate responds specifically with "no updates found", then reboot one more time. Did this fix your situation. If I remember correctly, what peterweb suggested ws a workaround in order to speed the oad tme a bit, but there was an update that did in fact fix the situation.
If no joy, please tell us the version number of the NIS you are runing (Support > About). I ask as thee is no NIS 2014.