Changed vault password and all inf gone

I changed my vault password and when I logged in with the new password all my info was gone

Detailed description:

Product & version number:

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

Please confirm you changed your vault password and not your Norton account password?
Please clear browser cache n’ cookies and try accessing vault again.
And with your old vault password…?

Norton™ 360 with LifeLock™ Select Plus How do I find the “VERSION”?
OS Windows 11 Pro
No error message just an empty Password Manager
No screenshots are available I had a backup of my NPM on a USB and transferred them to my NPM but many are outdated

sounds like you’re accessing a new vault
how you’d create a new vault by changing your vault password is head scratch

Please confirm you only changed your vault password.
Please confirm you did not change your Norton account email address nor password?
Please confirm you’ve cleared browser cache n’ cookies and tried accessing vault again with changed vault password.
Please confirm you’ve tried using the old vault password.

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