I have just purchased Norton 360 premier edition version 20.1.1.2. for up to three PC. I used Norton deuschland for purchase because u.s download page didn't have Croatia listed for my billing address so I found it on German page. I have now realized that the program doesn't have choose language option within. I have look the FAQ page and found out that the serial is valid on either version. As it seems from FAQ page the best way is to uninstall German version and to make a fresh install of the English version,but I don't know where to download premier edition in english language. How to uninstall the program, from control panel or from within Norton folder to use my serial again( for new english installation).
I have just purchased Norton 360 premier edition version 20.1.1.2. for up to three PC. I used Norton deuschland for purchase because u.s download page didn't have Croatia listed for my billing address so I found it on German page. I have now realized that the program doesn't have choose language option within. I have look the FAQ page and found out that the serial is valid on either version. As it seems from FAQ page the best way is to uninstall German version and to make a fresh install of the English version,but I don't know where to download premier edition in english language. How to uninstall the program, from control panel or from within Norton folder to use my serial again( for new english installation).
vularis wrote:I have just purchased Norton 360 premier edition version 20.1.1.2. for up to three PC. I used Norton deuschland for purchase because u.s download page didn't have Croatia listed for my billing address so I found it on German page. I have now realized that the program doesn't have choose language option within. I have look the FAQ page and found out that the serial is valid on either version. As it seems from FAQ page the best way is to uninstall German version and to make a fresh install of the English version,but I don't know where to download premier edition in english language. How to uninstall the program, from control panel or from within Norton folder to use my serial again( for new english installation).
Others have run into this problem, and it is fairly easy to fix.
You can download the current English version of 360 Premier from here www.norton.com/n360p_20
Uninstall your current version of 360 from Windows control panel.
Run the English version installer and use the product key you already have.
Then you should contact Norton Support via online chat, and explain the situation so they can make any changes in your account to ensure you will only get English updates. You will find them at www.norton.com/chat
vularis,
A couple of things to add to what Peter correctly says ....
I don't think you have to ask Support to ensure you get the English language versions of updates to your present version 20 -- that should happen automatically.
BUT -- when it comes to V21 -- ie an upgrade -- do not allow the automatic download of new version which is controlled by a setting, under Updates I think, nor go to Update Center. You will need to go to the equivalent download site as given by Peter (probably just changing 20 to 21 would do it. At least that is how it is still supposed to work since we checked this out with Norton recently.
Just for background information the automatic download of new versionfunction does not install automatically but downloads the files during idle time and then asks you if you want to perform the upgrade; it does not force the change on you but disabling this function cuts out the downloading until you actually want to install it. And the word "version" is slightly misleading since Norton now describe the currene V20's as "versionless" but that just means they don't get a year printed on the box or in publicity.
huwyngr wrote:vularis,
A couple of things to add to what Peter correctly says ....
I don't think you have to ask Support to ensure you get the English language versions of updates to your present version 20 -- that should happen automatically.
BUT -- when it comes to V21 -- ie an upgrade -- do not allow the automatic download of new version which is controlled by a setting, under Updates I think, nor go to Update Center. You will need to go to the equivalent download site as given by Peter (probably just changing 20 to 21 would do it. At least that is how it is still supposed to work since we checked this out with Norton recently.
Thanks Hugh for the clarification.
I did mean the UPGRADE to the next major release, not the daily updates.
I'm not sure what things are recorded for the Norton Account, and was just trying to ensure the user is able to use the Download button in the account to be able to obtain an English version of the product.
peterweb wrote:
Thanks Hugh for the clarification.
I did mean the UPGRADE to the next major release, not the daily updates.
I'm not sure what things are recorded for the Norton Account, and was just trying to ensure the user is able to use the Download button in the account to be able to obtain an English version of the product.
I knew you meant upgrades -- I only emphasized the words in the context of the Auto Download.
Nor am I sure about the download button -- I'll ask -- but the safe way is to use the specific URL ...
Peter,
I hope to get a reply after the weekend so keep your eyes open ....