Charging me again, instead of a refund

[MShirzad_Moghaddam]

I recieved an email that my subscription has been automatically renewd, and has been charged So I signed in to the website and and cancelled the renewal, following the AI instruction. At the end not only I didn’t get the refund, but I was charged the same amount again.
So, I called their costumer service, and a guy named Sam did absolutely nothing, and now I have been charged twice for the amount of 135.59 C$ for the anitivirus, which I have not purchesed, thanks to Norton Co.

[bjm]

@MShirzad_Moghaddam

So, I called their costumer service, and a guy named Sam did absolutely nothing, and now I have been charged twice for the amount of 135.59 C$ for the anitivirus, which I have not purchesed, thanks to Norton Co.

Hello @MShirzad_Moghaddam
are you Canada?

Please review: Contact Norton Support [here] &or [here]

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Norton Cancellation and Refund Policy [here ]
How to request a refund for an annual renewal fee [here]
Norton annual and monthly subscription refunds [here]
FAQ: Norton subscription and renewal [here]

Annual subscriptions : Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund, if requested within 60 days of the purchase date. Each annual renewal payment is also eligible for a full refund, if requested within 60 days of being charged. For an annual paid subscription after a free trial, you can request a full refund within 60 days of being charged. Subsequent annual renewal payments are also eligible for a full refund if requested within 60 days of being charged.

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Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete billing profile…65+ days ahead.

Stop your Norton subscription from automatically renewing [here]
Note: ~30+ days from term expiry - users report not able to change subscription status

Here are a few things you should know if you stop your subscription from automatically renewing:

• Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
• It typically takes a few hours from your request for the change to take effect.
• Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.

Norton Community does not have access to your Norton account ~ subscription ~ billing profile.
Users that do not want automatic renewal…need to Unsubscribe and Delete billing profile…65+ days ahead.

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[bjm]

Norton sends a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.

Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand.

Norton Community does not have access to your Norton account ~ subscription ~ billing profile.
Users that do not want automatic renewal need to Unsubscribe and Delete billing profile…65+ days ahead.

Stop your Norton subscription from automatically renewing [here]
Note: ~30+ days from term expiry - users report not able to change subscription status