Clearnview.com False Positive

Recently Norton has been giving a warning about “clearnview.com”.

But it is for websites such as IMDB, CBC News, and other trusted websites. It does appear to be website related, so always seems to happen with specific websites. But it is also intermittent, so not always poping up each time I go to those sites.

I am using Chrome. I went into 3rd party cookies and deleted clearnview.com cookie, and it comes back sometimes, but not always. It popped up a few minutes ago but the cookie is not back but I know it will be back in a day or two.

Not sure exactly what I am supposed to do with the information because, as you can see from the screen shot, it has no action recommended, and a full system scan does not delete the cookie it is complaining about. So it just looks like an expired credential on a legit cookie.

But it is annoying, especially with the new Norton interface so slow to load and provide the pop up which locks up the webpage for a few seconds waiting on it (but that is another complaint about the horrible new interface).

Anyway, my question is if there a way to tell it to ignore this particular cookie?

may be related:
https://community.norton.com/t/norton-error-message-re-clearnview/366222

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Did you clear browser cookies n cache?
Do you run browser sync?
Did you recently install any program / browser extension?
Did you recently allow push notifications?
Did you recently change site permissions?
Did you run Norton Full Scan?
Did you run Malwarebytes Scan?

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fwiw ~
posted 29-Jan-2025
https://gridinsoft.com/blogs/sync-clearnview-com-virus/
posted 30-Jan-2025
https://gridinsoft.com/online-virus-scanner/url/sync-clearnview-com

Note: gridinsoft.com has ads
Caveat: I’m not familiar with Gridinsoft Anti-Malware

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I’ve been watching for a guide from malwaretips.com.
MalwareTips has not posted guide, at this time.

Did you try adding exclusions … if you do not agree with Norton

I prefer not to clear browser cookies unless we are sure it will do something. I have cleared them a lot in the past and never, not once, did it actually fix a problem.

Browser sync is set to everything. I have deleted the cookie on both devices, full system scan, etc. So I don’t think it is repopulating by sync.

Full system scan with Norton found nothing at all.

Malware scan as per your link says nothing detected:


I did not run the malware on my laptop because the most recent warning was on this computer which is what I mostly use.

So once again, it seems the warning is some kind of false positive.

try adding exclusions … if you do not agree with Norton

Thank you, I was looking for a way to do those exclusions and couldn’t find it. I will do that and make it go away after you review my answers to the other post

Okay…your machines - you’d know best.
and you checked permissions & notifications?

Were my machine and I wanted reassurance.
I’d ask Malwarebytes Malware Removal Help Forums [here] to check my machine.

Note:
https://safeweb.norton.com/report?url=clearnview.com = Safe
https://safeweb.norton.com/report?url=sync.clearnview.com = Safe

fwiw ~ I’m not seeing sync.clearnview.com warning… visiting IMDB, CBC News nor other trusted websites.

I think I will not put the exception in for now and monitor it. If Norton thinks it is safe then I will trust that rating and wait and see if the warning stops in one of the next updates. If it persists then I will pursue it further with Malwarebytes forum.

Mostly because if it is an issue then it is probably minor, otherwise Norton would not rate it as safe.

Thank you for the help.

1 Like

paste from may be related thread here

OK, I am confused. The site is down or not working. What does that mean to this discussion?

clearnview.com is down
sync.clearnview.com is down
“down” may be due to certificate being revoked

Safe Web rating for a domain that’s down is ______.
Safe Web rating is not real-time analysis.

https://community.norton.com/t/norton-error-message-re-clearnview/366222/17

I’m getting this as well and nothing I’ve done gets rid of it. I went in and manually deleted the cookie. I reset my browser. I got Malwarebytes and ran it. I’ve run Norton scans a million times. Nothing fixes this, nothing gets rid of it and Norton isn’t saying anything about it. Getting very frustrated as I paid a fortune for all the protection Norton touts and not getting any kind of service response.

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for example:

another sync.clearnview.com from Malwarebytes Help:
Malwarebytes Malware Removal Help Windows Malware Removal Help & Support sync.clearnview.com
https://forums.malwarebytes.com/topic/322364-syncclearnviewcom/

Solution noted:
https://forums.malwarebytes.com/topic/322364-syncclearnviewcom/

bjm, I am not sure what you are pointing us to, so I just wanted to confirm …

We need to reset Chrome as per those instructions to remove clearnview? Is that correct?

Resetting Google Chrome to clear unexpected issues was noted as Solution for that user.


Were my machine and I wanted reassurance.
I’d ask Malwarebytes Malware Removal Help Forums [here] to check my machine.