Hi,
I’m trying to use cloud backup to backup my AppData folder (with a few exclusions, of course), but the software seems to completely ignore the folder… Can someone please help?
Product & version number:
Norton 360 Deluxe latest version
OS details:
Windows 11 24H2
What is the error message you are seeing?
No error, no warnings…
Hello @jmachado
Norton 360 version number: v22.x or v24.x?
Norton 360 v24.10.9535?
Please try Manage against your Norton pre-set auto backup
Please try Settings tab → Back up common file types only = Off (red)
Please review Excluded files → Manage
Please try Sync
==========================================
Add to Backup
Exclude from Backup
============================================
Get started using Norton Cloud Backup v24 [here]
Please post progress
Hi,
Thank you for the feedback, but unfortunately the issue isn’t solved, and since I cannot post pictures in this forum, I will do my best to explain.
In resume if I select the AppData folder, it tries to scan for a few seconds then gives up, without any explanation, so I did a hard link to a new folder called BKPAppData, and now it sucessfully tries to add to cloud backup, but after almost 10mins it gives “sync error” and when I see the Backup Details, it doesn’t give me any feedback why its failing on that file or folder.
Does someone know if this backup details, is written to a log file somewhere? In order to try to exclude some of this folders (there are thousands of them…). I also tried to use another software to backup this folder to the cloud, and it works perfectly, so I don’t understand why norton cloud backup give this issues without any explanation.
Thank you,
Best Regards to all
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