Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.
Issue abstract:
Detailed description: CLOUD CLEANER Recurrent Error - We Can’t seem to Connect - Problem Reported since MAY
Product & version number: Norton Utilities Ultimate Version 26.6 Build 18812
OS details: Windows 11, version 25H2 - 2026-07 Preview Update (KB5101684) (26200.8973)
What is the error message you are seeing? See Image above - included
If you have any supporting screenshots, please add them:
It looks like your Windows version is a preview version. Has this been the case since you first saw this issue? If so, Norton does not officially support any preview versions. Apps may or may not work as intended.
I just tried going to the Cloud Cleanup from my NUU and was connected to the page for the online service I clicked on.
Please be more specific about what do you mean by preview version. If you ask about the latest Windows 64-bit version (see info Below) my notebook, has the latest version !! Below are versions for Norton latest version !! and my notebook Specs, and the Windows version. All are up to date !! There is NO mention of a preview version in those !! So the Problem still persist - Since MAY. Thanks
Below – the current versions of Windows + Notebook + Norton
Edition Windows 11 Pro
Version 25H2
Installed on 4/14/2025
OS build 26200.9168
Serial number xxxxxxxxx
Experience Windows Feature Experience Pack 1000.26100.344.0
Processor Intel(R) Core™ i9-10885H CPU @ 2.40GHz (2.40 GHz)
Installed RAM 64.0 GB (63.7 GB usable)
Graphics card NVIDIA GeForce GTX 1650 Ti with Max-Q Design (4 GB)
Intel(R) UHD Graphics (128 MB)
Storage 583 GB of 954 GB used
Device ID xxxxxxxxxxxxxxxxxxxxx
Product ID xxxxxxxxxxxxxxxxxxxxx
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points
Norton Virus definitions: ver 260812-2 (updated Aug/12/2026)
Norton Application version: ver. 26.7.11086 – build 26.7.11086.990
Do all the online storage sites listed in NUU give you the same error message, or is it just one or two specific ones?
Are you using a VPN when you see this? If so, try turning that off so you can test to see if that is interfering with the connection.
@GUILLERMO_PAIZ I edited your post and removed some identifiable information others could use to identify your computer. This is for your safety and protection here on the forums.
Regards,
SA
