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I ran the test with both N360 Firewall and Windows Firewall turned off and still passed 100%, so go figure..
What operating system are you running and what is the Service Pack? Thanks.
I am able to partially confirm your results. I would say that in something like this it is essential that you fully describe your circumstances and the version of Norton 360 in use.
For example, if you are using a router with inbuilt firewall then you might get quite a different result.
Using a standalone PC connected by wireless interface, I had open port 443, 943,980 and closed ports on 22,161.
I ran ALL SERVICE PORTS, for good measure.
I suspect that if we close port 80 you wont be able to view internet pages, and if we close 443 you wont be abe to make secure transactions on the internet. I believe that having both these open is not an issue. Having said that my port 80 is clearly stealthed, but this may be because under Vista I have disabled remote access.
First - My thanks to both JohnA and CGoldman for taking the time to check this out and respond. Unfortuantely I can't give more details (other than it's a WinXP OS). I don't know the service pack. This is a situation where my Aunt who lives in Maryland and is not technical called me for help. I am in NY I haven't seen her machine in over a year so I am limited in the assistance I can provide her and was taking a stab at this.
The whole reason all of this started was because my Aunt had accidentally clicked on something that installed PC Privacy Cleaner - reported to be malware on the Internet and that was creating pop-ups that kept asking her to buy the software. The installation of Norton 360 seems to have put an end to that and I have forwared instructions on how to check and delete any remaining remnants of it. During the installation there was a problem where she seemed to be in a loop and I don't remember how we got out of it but we did. She also got a blues screen of death somewhere in there. Things seemed to correct themselves on reboot but it got me to thinking of how to test the sotware and that's when I remember the GRC.com site.
She says everthing is working - of course from her perspective she wants to get to the Internet and she can so everything is working.
I myself am currently using PC-cillin and before that Zone Alarm (It's been a few years since I had Norton) but no matter which of those products was protecting my machine I always passed the port test with Stealth status. I agree that having a stealthed port 80 and 443 would, on the surface seem to mean you would have internet access problems but that isn't the case. I think that is because the firewall is blocking unsolicited incoming ping requests. By doing this it prevents validation of existence to probe software searching for a valid IP address to start hacking. Disclaimer - this what I understand about it and I am no expert on the subject.
As for johna passing the test with Norton and Windows firewall turned off - well I can't begin to explain that one.
I think that given the distance (I am not driving 5 hours each way) there is not much I can do for her. If I had access to her machine I would continue to pursue this. I was thinking of telling her to uninstall and re-install the product but that could cause additional problems since I recall that uninstalling Norton Internet Security from a few years ago was not an easy task.
At this point it may be best to do nothing. I just though it was possible someone else had come across this exact issue and known what to do - maybe a setting in the software or something like that.
Thanks again for taking the time.
Iberg
Hi again Iberg
Have you considered downloading LogMeIn so you can easily access your Aunt's computer by remote. It's very easy to use and is the same app that Symantec Support uses to access customers computers by remote.
Johna,
No I had not heard of LogMeIn before but I checked it out a few minutes ago. Great idea. I signed up and will give it a try with my Aunt at the first opportunity.
Thanks for a great suggestion.
Iberg