Complaint

I registered here as a last attempt to get someone from norton to resolve my problem..

I have had monies debited from my bank account (from my wife's card) for an automatic renewal of which she has no recollection of agreeing to. I have spoken to several people via live chat (useless) email (even more useless) and via the phone (no point) who have been no help whatsoever in resolving this issue.

It appears that norton have no record of the money being debited, despite me supplying all nominal details and email addresses that my wife and I have had or currently use; they cannot find any trace from bank card details and could still find no record after me sending a screenshot of my bank statement which clearly shows the debit.

I have been promised phone calls - still waiting - have had emails ignored and have given up having to explain for the umpteenth time to a representative over the phone what has happened. 

I'm hoping that someone on here will take ownership and resolve my problem!