My computer sometimes freezes up when accessing the internet. The mouse arrow freezes and I have to power off the computer to start it back up. This only started happening after I had upgraded to NIS 2010 from NIS 2009. I had chatted with someone from Norton awhile ago and they uninstalled NIS 2010, then loaded another version of it and said that "that" should clear up the problem, but it did not. It doesn't happen all the time. But it does happen when I'm on the internet. I've run virus scans and spyware scans and registry scans, but I'm still getting the same problem. I try to search to see if anyone else had this problem in the forum and didn't see any posted (if I searched correctly). Can anyone help ? P.S.., I've been using Norton for years, whether it AntiVirus or later Internet Security.