I use Citrix's Go To Assist Express (GTAE) program to remote connect to client computers and connecting to my personal Vista desktop from my XP laptop was very painful the last 2 days, in that the response from my Vista desktop was painfully slow. The Vista desktop was operating normally, but the transmission of screen changes to my XP laptop (opening docs, moving a Windows from one location to another, etc.) was extremely slow and in some cases I lost the connection. In other words, with my laptop sitting next to my Vista dekstop, I could execute commands, windows movements, open My Computer, etc, and see the response quickly on the Vista desktop, however, the response back to my XP laptop through the GTAE interace would lag by 20-60 seconds.
I worked with a Citrix rep this morning for about 1 hour and determined that when running the Vista desktop in either Safe Boot or disabling the Norton AV service resolved the issue. The rep also experienced the issue on her end from Santa Barbara, CA using both Go To Assist and Go To Assist Express programs.
It was clear to me after the time spent with Citrix that there is a conflict issue between Norton 2009 and Go To Assist or Go To Assist Express programs. I may need to resort to removing the Norton program on my Vista desktop to avoid further issues. Citrix noted that many of their customer issues typically are related to the client's Antivirus, Internet Security, or Firewall programs.
Symantec, kindly assist with a resolution and see my posts with the subject Outlook 2007 Retrival error '0x80042108' and there is also a conflict with Outlook 2003 and 2007.