I got a new laptop with Windows 8 last month. When I bought it I also bought Norton 360. The laptop came preinstalled with McAfee SecurityCentre, which I uninstalled before I installed Norton. Or at least I thought I did.
Today, and a few times previously, a message pops up from Norton Autofix saying "we have detected conflicting products" and naming McAfee SecurityCentre. I click the "uninstall" button, and it takes me to the "programs and features" list from the control panel; but when I look in the list, McAfee Security Centre is nowhere to be found.
Anybody able to explain what's happening, or what I should do next?
Thanks :)
I got a new laptop with Windows 8 last month. When I bought it I also bought Norton 360. The laptop came preinstalled with McAfee SecurityCentre, which I uninstalled before I installed Norton. Or at least I thought I did.
Today, and a few times previously, a message pops up from Norton Autofix saying "we have detected conflicting products" and naming McAfee SecurityCentre. I click the "uninstall" button, and it takes me to the "programs and features" list from the control panel; but when I look in the list, McAfee Security Centre is nowhere to be found.
Anybody able to explain what's happening, or what I should do next?
Thanks :)
Hi Smeddlesboy,
Welcome to Norton Community!!!
Please follow the instruction below to remove McAfee completely from your system without leaving any traces
Download and run the McAfee Consumer Product Removal (MCPR) tool:
- Download the MCPR tool from: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe and save it to a folder on your computer.
IMPORTANT: The MCPR tool is updated periodically when new products and updates are released. Always download a new copy of the MCPR tool before using it to uninstall your product.
- Navigate to the folder where you saved the file, and double-click MCPR.exe.
NOTE: Windows 7 and Windows users, right-click MCPR.exe, and select Run as Administrator.
- When you see the User Account Control dialog box, click Yes.
- At the McAfee Software Removal screen, click Next.
- At the End User License Agreement (EULA) dialog box, click Nextto accept the agreement.
- When prompted, type the Captcha information, which is case sensitive, to validate to application security, and then click Next.
- If you have Family Protection installed, type your Administrator user name and password and click Next.
- If you cannot authenticate, follow the on-screen instructions to obtain an uninstall code. If you do not have Family Protection installed, you will not receive this authentication prompt.
- When you see the message CleanUp Successful, restart your computer. Your McAfee product will not be fully removed until after the restart.
Keep us posted :)