When sent a survey for attempting to use LifeLock (which is what I called by phone) I get a survey from Norton's. I loved LifeLock and referred friends and family for years to use LifeLock not Norton's that bought, or whatever, LifeLock. It is too much. Be LifeLock or Norton's but to not combine even the survey. It is not a "fit" and my comfort that I had with LifeLock is gone with Norton's. I wanted to complement the employee that did his best to assist and maybe solved my issue but I get the survey before I have time to find out if someone used my ID to buy a car, open a new account or even buy a house. Who knows when it has only been hours. LifeLock had better surveys. I think they should remain separate companies and not combine the selling of Norton products with the LifeLock ID protection. I signed in with LifeLock but get Norton survey and the survey for Norton's is not a "fit" for LifeLock. I was stressed out over the reason I called, felt better talking to the young man in a call center that I cannot imagine working in as it seems to work for whomever in that center talks the loudest and I personally feel that is a bad set up for any employee and feel sorry for them. This happened late yesterday, the possible ID theft, and this young man did his best I am certain but to ask me if it is resolved now via Norton is unimaginable. So now I will worry when before I got LifeLock, resolutions immediately and for my sister that I referred after her mail was stolen and someone used her ID to get a store credit card LifeLock was there and it was solved immediately. Now I have to wait for who knows how long to find out if my issue is resolved but feel the person I talked with did his best but it is not the same and I am sorry to now find that to be true. Norton needs to care about their LifeLock customers as much if not more than selling more Norton products.
IT is Also only in som placeses
I agree completely. When I sign in I have two separate accounts, Norton and Lifelock. Lifelock was more direct and focused on customer service while Norton is too large and just wants to sell you more products. I can't even go to a support area to ask a simple question without being sent to a list of subjects for certain support questions only. It has been taken over by bots with less human interface. Lifelock founders why did you sell out so quickly?