Connectsafe/Norton DNS servers offline?

Archive
1

When i use Norton DNS/Connectsafe servers 198.153.192.40 and 198.153.194.40 (only Malware blocking policy), IP adresses are not resolved, in all web programs i use (Firefox, IE11, Thunderbird, Windows Store).

Using my provider's DNS servers gives no problems.

 

I am using Windows 8.1 64-bits running NIS 21.1.0.18.

 

Anything known about problems with these servers, especially in The Netherlands?

 

Another problem is with the Norton DNS website which often gives an error : 503 - Service Temporarily Unavailable, f.i.

http://dns.norton.com/dnsweb/homePage.do

 

 

Regards, Hugo

2

Hi Hugo,

 

I've tried to go to http://dns.norton.com/dnsweb/homePage.do  but I get an error;

 

Error 503.PNG

 

I'm using the same 198.153.192.40 and 198.153.194.40 (only Malware blocking policy) and I'm not experiencing conncetion problems with any other sites.  I am located in Australia, so it is possible the closest server to you is down.

3

I just changed to my ISP DNS servers and although it took ages to load, this page did - https://connectsafe.norton.com/dnsweb/faq.do.

 

Here is their status page - http://status.nortondns.com/

 

Norton ConnectSafe Status.PNG

4

Thanks Krusty,

 

It saw the status page also, so there should not be any problemes, but it still did not work (since yesterday morning up till a short while ago).

I then changed my routers DNS to my providers' and added the DNS servers to the NW-adapters on my systems individually (leaving my router on my ISP's DNSes) and it still did not work.

 

Since 10 minutes it is working again, so there should have been a problem on the Europe servers of which there are 2 only 30 kilometers from my town Utrecht : Amsterdam X2, being the port to Europe.

 

I will keep the DNS settings on my adapters for a few days and then change my router back to Norton DNS and only then mark this as solved.

 

Still have the problems with Norton's DNS sites intermittently and loading takes ages indeed!

 

Thanks sofar, Hugo

5

I'm now having problems accessing the home page using my ISP DNS.

 

I've raised this with Symantec, I'll let you know if and when I hear anything.

6

Do you mean the Norton DNS home page?

I too still have problems there...sometimes it appears and sometimes it gives the 503 error.

7

Yes.

 

Same here.

8

Hi Hugo,

 

I've heard back.

 

"The team is aware of the server problems and they're working to fix them."

 

Cheers!

9

Hi,

 

The Norton ConnectSafe team has corrected issue.  Please let us know if you are still experiencing the issue.

 

 

Thanks for you patience.

Katie

10

http://dns.norton.com/dnsweb/homePage.do is extremely slow still.

 

 

https://connectsafe.norton.com/dnsweb/faq.do is still extremely slow loading and it has timed out once already

11

I can ony confirm what Krusty experiences; for me from Holland, for him from Australia. So there still must be a central problem at Symantec servers.

12

Krusty13 wrote...

 

 

http://dns.norton.com/dnsweb/homePage.do is extremely slow still.

 

https://connectsafe.norton.com/dnsweb/faq.do is still extremely slow loading and it has timed out once already.

 

I can confirm this is still happening as @ 12.55pm, local Sydney time.

13
hvgsel wrote:

I can ony confirm what Krusty experiences; for me from Holland, for him from Australia. So there still must be a central problem at Symantec servers.

@hvgsel 

 

Hi Hugo,

 

I just thought I'd let you know that the Norton ConnectSafe site is loading much faster for me now.  Hopefully you experience the same.

 

Cheers,

Dave