Contact Tech Support Without Doing a Scan First?

Is it possible to contact Symantec technical support, via Help and Support > One Click Support, without having them scan my computer? Are they going to scan my computer every time I want to contact them? Even if I’m not having a problem, and just want to ask a question about using NIS?

Is it possible to contact Symantec technical support, via Help and Support > One Click Support, without having them scan my computer? Are they going to scan my computer every time I want to contact them? Even if I’m not having a problem, and just want to ask a question about using NIS?

Now that I understand what they’re scanning for…makes sense to me. Thank you.