I am trying to contact Norton to get a refund on a cancelled subscription, the credit card that was used to pay the sub was cancelled but not in time by the bank for a Norton sub to slip through. I am getting nowhere with the site to request the refund and there is no phone number or email address. I see lots of similar messages on this forum recently, it is very frustrating.
Norton Official Support via chat...phone...social media. No email support.
Contact Norton Official Support
Contact methods:
- Online support: support.norton.com
- Check out the community: Get Help Now
- Phone Support: View local phone numbers
- Chat Support: Chat Now
If the suggested topics do not help.
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Norton Community does not have access to your Norton account, subscription nor payment details.
Please Contact Norton Official Support regarding your Norton account/subscription/payment/refund.
Please see your Norton account to manage licenses/subscriptions.
https://my.norton.com/extspa/account/subscriptions
Norton Official Support via social media
How To - Contact Norton Official Support via social media
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Please allow all Norton pages content in order to provide the best experience possible.
- Please turn ad/content-blocker & VPN off.
- Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
- Please allow all Norton pages content that may be blocked by browser extension &or built-in browser function.
- Please whitelist-allow 'support.norton.com', 'my.norton.com', 'login.norton.com', 'buy.norton.com', 'renew.norton.com'
- Privacy Settings [here]
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Note: when you're in Chat dialog & want to connect with a human agent & see Type your message here... => type "Live Agent" or "Refund" or "your message" until you see Just a moment while I connect you with an agent to assist you....
for example: Chat dialog
Norton Cancellation and Refund Policy
https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023 18-Jan-2024
Do you want to cancel recurring subscription service & delete billing information?
Please review: https://community.norton.com/en/comment/8552190#comment-8552190
Do you want to request a refund? Are you within 60 days of purchase date?
Please review: https://community.norton.com/en/comment/8552191#comment-8552191
Please review: How To - Contact Norton Official Support
Norton Community does not have access to your Norton account, subscription nor billing information.