I was on a fairly reputable website tonight and I tried to click on a link but it froze my laptop. I had to do a hard reset, and for whatever reason, I attempted to check the link again. As I was checking the link, I was also running Norton 360. Of course my laptop froze again, so I had to do another hard reset. When I rebooted my laptop for the second time, it had a bunch of corrupted files. It appeared that Windows was reconfiguring my corrupted files, but as Iwas watching which files were being repaired, I noticed that some of them were Norton files. I conducted another Norton 360 scan, but it did not detect any risks. I've never run a scan where no risks were reported and thought that it was strange. My question is that could I have contracted a virus that has either replaced some of my Norton 360 files or has tricked it into thinking that the files are safe? If so, is there any way of discovering the virus, or do I have to do a complete erase of my hard drive? Thanks for your help on this.
Hi, Scandal26,
Welcome to our community. A good crosscheck for your Norton is the free version of malwarebytes. Unlike the paid version, this one does on-demand scanning only, and will not conflict with your Norton. It's also very good at detecting nasties after they have compromised your Operating System.
Let us know whether it finda anything, and if so we will direct you to a specialized forum for its removal....