Crashed computer need to retrieve identity safe passwords

Have Norton Internet Security 2012 installed on my old computer and it crashed. Backed up my passwords to an .NPM, but when I did a restore with Mozy on to my new computer the .NPM file was not there. So now have no passwords on my new computer. Is there a way to download the files from Norton.

 

Without having to remove harddrive from old computer - not sure if I can even get it to work. Computer was hacked by some sort of Trojan and went completely haywire.

 

Tried following some of the recommendations on the forum, but without being able to locate an NPM file, I am at a loss.

 

Would seem that the files most be somewhere in my Norton account. Any suggestions

 

Charlie

Guess I will have to remove harddrive and search for the info. There is no .NPM file on the Mozy recovery files. Was hoping that the information would be stored somewhere on my Norton account, but found no information indicating that it was. Thought the community might know something else.

Answer: Old system was

NIS 2011 Version is 18.6.0.29 Operating System IE 7

 

New system is 2012,  Windows 7, IE 7

 

Backup files to my computer, yet have searched for the file name and all .npm files and nothing shows up, but lost some other files too, when I got my Mozy files completely downloaded again.

 

Thank you for your input and will sort out the harddisk and search for the file.

 

Charlie

 

Have Norton Internet Security 2012 installed on my old computer and it crashed. Backed up my passwords to an .NPM, but when I did a restore with Mozy on to my new computer the .NPM file was not there. So now have no passwords on my new computer. Is there a way to download the files from Norton.

 

Without having to remove harddrive from old computer - not sure if I can even get it to work. Computer was hacked by some sort of Trojan and went completely haywire.

 

Tried following some of the recommendations on the forum, but without being able to locate an NPM file, I am at a loss.

 

Would seem that the files most be somewhere in my Norton account. Any suggestions

 

Charlie


fyidenmark wrote:

Have Norton Internet Security 2012 installed on my old computer and it crashed. Backed up my passwords to an .NPM, but when I did a restore with Mozy on to my new computer the .NPM file was not there. So now have no passwords on my new computer. Is there a way to download the files from Norton.

 

Without having to remove harddrive from old computer - not sure if I can even get it to work. Computer was hacked by some sort of Trojan and went completely haywire.

 

Tried following some of the recommendations on the forum, but without being able to locate an NPM file, I am at a loss.

 

Would seem that the files most be somewhere in my Norton account. Any suggestions

 

Charlie


If what you stated is correct (NIS 2012), you did not backup (export your files to an .npm file)  NIS 2012 does not use the .npm file for backup/export.  It uses the .csv/.dat file for the export.  So in reality you should be searching for a .dat/.csv file that contains your backup.

 

Hope that helps.

Yank

In his follow up post, he mentions that on his old system he was running NIS 2011. So he would be looking for a NPM file.

 

Charlie

Can you confirm what version of NIS you had on the old computer that crashed? The file extensions changed from 2011 to 2012 versions of Identity Safe.

Hi Charlie, it sounds like  you were using NIS 2011 previously and you want to restore a backup from that version; as peterweb mentioned, please confirm.

 

Even if you were using NIS 2011 and cannot find a NPM file, you may still be able to recover your data if you can find the file IDDStore.dat. In NIS 2011, that's the name of the Identity Safe data file, where the data is automatically stored by default. It can be imported into NIS 2012 just like a backup file, so if you can't find the NPM, check for IDDStore.dat and try importing that one.


peterweb wrote:

Yank

In his follow up post, he mentions that on his old system he was running NIS 2011. So he would be looking for a NPM file.

 

Charlie

Can you confirm what version of NIS you had on the old computer that crashed? The file extensions changed from 2011 to 2012 versions of Identity Safe.


Hi Peter,

 

It is good to verify for sure but the OP said "NIS 2011 Version is 18.6.0.29 Operating System IE 7". Since the version number also identifies NIS 2011 this is probably correct.

 

Best wishes.

Allen