Every time I open the details they have reverted to blank
Kevin are you referring to the password manager? If so the only places to reserve the CVV will be in the notes or wallet areas. Where are you adding that info? TIA.
SA
@KEVIN_HORNSBY Can we assist further?
SA
The second. Whenever i enter the 3-digit security code and save it reverts to blank
Kevin
That usually happens when the card number doesn’t match with the CVV. Expiration date is incorrect or the card type is incorrect. Have you rechecked everything to ensure its correct?
SA
I have re-entered everything multiple times. Same result every time. Also the speed at which it reverts to blank makes me suspect there has not been time to verify the CVC code
“it reverts to blank”…before or after you click Save?
VPN connected?
and you’re allowing all my.norton.com pages content
as test:
After I click “save”. If I go in and edit it shows as lank again. And I
m not aware that I’m blocking any content
You have the same thing. The security code is showing as blank rather than 3 dots
I get all that. The one difference is that I don’t get that eye symbol in the Security Code field, just the three dots. And then when I go back to “Edit” it is blank again
Well right now the only thing I can think to do is to let the subscription expire and then hope it will take the credit card details for a new subscription
payment is pulled up to 35 days before renewal
maybe, the code is not stored with the card for security
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are you US?
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Norton Cancellation and Refund Policy [here]
No Sweden
Hello @KEVIN_HORNSBY
call norton.com products page your location…https://se.norton.com
scroll down to:
Important information about subscription, price and offer:
- Information: The subscription agreement begins when the transaction is completed and is subject to our Terms of sale and License and Services Agreement. For trials, a payment method is required at sign-up and you’ll be charged at the end of the trial period, unless you cancel before then.
- Renewal: Subscriptions will automatically renew if renewal is not cancelled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on the billing cycle. Annual subscribers will receive an email with the renewal price in advance. Renewal prices may be higher than the original price and is subject to change. You can cancel the renewal As described in Your Account or by Contact us here.
- Cancellation and Refund: You can cancel the agreement and receive a full refund within 14 days of purchase for monthly subscriptions and within 60 days of purchase for annual subscriptions. For more information, please visit our Cancellation and refund policy. To cancel the contract or request a refund, click here.
OK thanks
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