Issue abstract:
After updating Norton 360 Premium to the latest version (24.11.9615), I am experiencing several issues affecting the firewall, Windows notifications, and product reinstallation.
Detailed description:
Since upgrading to the current version of Norton 360 Premium, I have encountered the following problems:
- Windows firewall notifications:
Windows continuously shows the message: “Windows Firewall and Norton 360 are both turned off,” even though Windows Security indicates “No actions needed.” - Smart Firewall cannot be disabled:
When I try to turn off the Smart Firewall from the Norton interface and confirm the action, nothing happens – the firewall remains active. - Error during repair/reinstallation:
Attempts to repair or reinstall Norton result in the following error:
4.“Problems found. We ran into some issues installing Norton 360 and couldn’t complete it successfully. The application may still function…”* - Firewall status in Windows Security:
The Firewall & Network Protection section in Windows Security no longer displays a secure (green) status. - Windows Store issues:
I am unable to install apps, with the error: Code: 0x80073D0A, which appears to be firewall-related. - Threats detected by Windows Security:
- Trojan:Win32/MpTamperSrvDisableAV.D
- VirTool:Win32/DefenderTamperingRestore DisableAntiSpyware
Affected item: - CmdLine C:\Windows\System32\sc.exe stop windefend
What happened when I contacted Norton support:
A support representative attempted to reinstall Norton via remote assistance, but during the process, my internet connection was completely lost. The errors displayed were:
- “Network doesn’t have a valid IP configuration”
- “The default gateway is not available.”
I spent over 5 hours trying to restore the internet connection by resetting settings, using CMD commands, and manually configuring IP/DNS. The only solution was performing a system restore from a backup image, which caused me to lose important files from my Desktop.
Product & version number:
Norton 360 Premium, version 24.11.9615 (build 24.11.9615.889)
OS details:
Windows 10
What is the error message you are seeing?
- “Windows Firewall and Norton 360 are both turned off”
- “Problems found. We ran into some issues installing Norton 360 and couldn’t complete it successfully.”
- Code: 0x80073D0A
Requests:
- Tested solutions to resolve these issues without requiring a Windows reinstall or Norton uninstallation.
- Clarification on the malfunctioning behavior of the firewall and Windows notifications.
Thank you in advance for any assistance!
Screenshots:
