My 7 years old son does this when his games closes for curfew. He closes all opened windows, closes the screen and reopens it. After that all his apps are available until he voluntarily opens Norton. On android 13.
Hi Stephan,
Thanks for reaching out to Norton Family Forum.
We assume that the Norton Family supervision service is being dismissed by the OS of your child's device leading to this issue. Could you kindly ensure that the Norton Family Parental Control app is exempted from the Battery Optimisation settings, such that the supervision service is not tampered with by the OS under any circumstance and our app is functional throughout.
Please refer our private message for further assistance in this regard.
Regards,
Norton Family Team.