Hi all,
I've developed a remote transfer application for a client that deals with automatically sending files from a user's computer to a remote server for processing. The application is pretty simple as all of the processing and complex stuff happens on the server side of things. It basically sits idle, waits for files to show up in a user-configured directory, and sends them to the server.
The transmission of the files occur over SSL and the custom softare authenticates with a randomly generated API key given by the server. The API keys are rotated periodically such that a user must re-authorize the application to provide a bit more security.
My client is beginning to roll out the software and provide server accounts to a select few of his customers for beta testing. One of his customers is running a particular Norton product and is now getting warnings that his computer is at-risk. What can be done about this, is there anything I can do as a software developer to help Norton understand this was intentional and not some application looking like a virus?
Thank you in advance,
-- Abe