I am getting a mail delivery failure notice to: customerservice@symantec.iseva.net
I need your help in solving a repeating 3-key subscription problem. Is there any other email I could use to communicate with you? I need help urgently as I can't use my subscription for a new pc.
Please contact me via email, as I live in Malaysia and chatting may be difficult due to time-zone difference.
Sorry, forum moderator, for posting here. I really don't know how else to get help when Symantec's website support section is very limited...
I am getting a mail delivery failure notice to: customerservice@symantec.iseva.net
I need your help in solving a repeating 3-key subscription problem. Is there any other email I could use to communicate with you? I need help urgently as I can't use my subscription for a new pc.
Please contact me via email, as I live in Malaysia and chatting may be difficult due to time-zone difference.
Sorry, forum moderator, for posting here. I really don't know how else to get help when Symantec's website support section is very limited...
If you give us more information, we may be able to help you here. Do not post personal information or your product key or serial number.
Some questions for you to help get the right solution.
What Norton Product and version are you using? Support - About
What operating system and service pack are you using?
What problems are you having with your subscription?
Sorry to know that. Can you please let us know where you came across this email address? To the best of my knowledge, this is an outdated email address, but I can check with the team on this.
Our customer support representatives are available 24/7 for you to contact and get the problem resolved.
Can you please contact them and let us know how you get on. If for some reason you're not able to reach them, feel free to drop me a private message of the problem and we'll get this squared away.
Symantec used that address to corresponse with me either last year or 2010, so that's how I got that address.
I've tried the link you provided, and it doesn't show any other new option, I'm concerned about using chat as well, because my town has a lucky-go-happy internet line.
Please direct my problem below to the revelant dept, thanks:
Have 3-key NIS subscription, used only 1, now the other 2 were used up by someone somehow?!
Thank you for the clarification. That email address is no longer in use. I understand that you don’t want to contact our chat support. Can I request you to send me your email address registered with us over private message. Please note that it is against the participation guidelines to post it here. Contact me over a private message in the community and we will get that squared away.
Click on the My Account tab. Look for your current product and you will see a list of the installations. You may be able to identify the installations as extra versions of your own. Just click on the trash can beside the installations you want to remove.That will free up the unused activations.
If you are not sure which ones to delete, just delete them all. Then from the same page you were on, you can copy the Product Key. Then start your NIS and click on Renew from the main page. Click on I have a key or code, and enter the key.
If you check your Account after this, you should see only the one installation listed.
No reinstallation, just upgraded from NIS2012 to NIS2013, that was the only instance of any installation on my part.
Unfortunately, Norton Management doesn't show anything extra. Since other pcs could only be added to management manually, I don't think crook would use my email, password, and account to tell me that I can manage NIS on their pcs.
And if they do, that means NIS isn't protecting my PC and leaked data to them...
Still waiting to hear further from Venkat_J or from any other employee...
Thank you. I've now replied to your private message. As there is personally identifiable information involved, I would recommend that we continue to interact over private message.
If you need immediate assistance with this issue, you can definitely reach out to our customer support folks at.