Dear Norton:
I have not renewed my subscription. Imagine my dismay when I am searching how to get rid of Ib.adnxs.com and stumble upon your "support" thread. What I found is a person upset their computer is infected, asking for help and receiving a very dismissive response from some tech head who basically says, "you're an idiot if you don't understand this, I'm done with you" and then other posteres telling the post -- "hey, you shouldn't piss that person off they're the only person who can help you." And the person said, "I'm not pissed i just want customer support and to remove this virus."
What is wrong with this picture? A) No one is beholden to anyone, including some geek online who thinks they hold the keys to the kingdom. Norton customers paid for a product and if the product doesn't work and they have no support and people are allowed to bully on supposed "Forums" for help, then no thanks.
B) If need be, I'll pay for help to get something removed.
The long and short of it is, this was extremely offputting. Companies make a profit while people, I'm assuming, so-called "experts" sit on Forums at the company's website and dish out half-baked tech advice for free (I'm assuming they're not paid by Norton) so they can feel like they know something more than another person and this helps the company's bottom line.
It's apalling and NO I WON'T BE RENEWING.
MY ADVICE TO ANYONE READING AND HAS PROBLEMS WITH THEIR PRODUCT IS TO GO TO TWITTER AND TWEET WITH THE HASHTAG #NORTONFAIL.