Dell Laptop Continuously Restarts

In 2022, I bought a Dell Laptop; AMD Ryzen 7500U with Radeon Graphics, 1.80 GHz; 64.0 RAM; 64-bit OP SYS; Version 23H2.

Problem: It restarts constantly and having Googled this issue, it happened to others who own this laptop. There are days days it does not restart at all, but it is very rare. Typically it restarts every 15 to 30 minutes as it is doing today. Today it is very bad so I have to write this message fast.

Spiceworks tells me it is caused by Norton, but I don’t believe that for a second. Norton updates have helped, but the issue is still present. Dell has zero answers as everyother source. I did read that the issue could be caused by bad RAM. Is this a possibility?

Does anyone have a solid answer / solution to this issue? No one online has anything to offer except vu.du responses (what I call them) and I am not going to try them.

BTW, My laptop restarted 2x while I was writing this comment, and then just after I posted it, the blue screen of death came up, and that issue restarted my laptop. So, that is actually 3x within 10 minutes.

Not a solid response and solution that you are seeking for sure but I think you are on the right track that is hardware and not a software related issue.

It could be many things including Ram, CPU, Graphics, Power supply, etc and if it were me I would return the device to Dell for repair assuming it is under warranty. If not a PC repair shop could help.

Unless you have some expertise in these hardware issues they are somewhat difficult to diagnose but replacing the part may be easier than the diagnosis.

Hi Joe, I appreciate the quick feedback. Since I uploaded my comment, it’s re-started four times and two of them were the blue screen again: “Page Fault in nonPaged Area” and “System Service Exception”.
I have also gotten these blue screens in the past:

  1. KMODE Exception Not handled.
  2. Registry Error.
  3. IRQL Not Less or Equal.
  4. Kernal Mode HEAP Corruption.
    I had to write this out fast before it restarts again, lol.

One more comment:
Per my Microsoft Account as shown:

Name DellLaptop
OS Edition Windows 11 Home
Version 2009
OS Build 10.0.22631.4751
System type Inspiron 7415 2-in-1
RAM 63 GB
Serial number 5YLCSG3

My guess is that it is RAM causing your issues but then again I am a bad guesser.

RAM is easy to replace but you have to make sure you get the right type of RAM. Look for video and instructions online and you might be able to figure this out yourself.

1 Like

Joe, thanks again. I have noticed that these restarts occur most often when I have Google/Chrome and online sites up, such as this one. It’s been about 10 minutes, so I expect everything to shut down again, and restart. What you suggested makes complete sense, and I will look into it. Thanks again!

@Scott_DW I have to ask if you tried to update Windows 11 to 24H2 and it failed and/or if you somehow lost power during an update while it was installing? Is your device still under warranty?

My suggestions are:
Boot the computer into Safe Mode, here is how:
https://www.dell.com/support/kbdoc/en-us/000124344/how-to-boot-to-safe-mode-in-windows-10

Open the even viewer and see what events are logged there referencing this issue. Here is how to open Event Viewer on Windows 11: Getting a screenshot of an event to find the fault bucket code would be of immense help in helping you.

Given all the errors you are seeing, either your motherboard has issues, IE: Bios is corrupted or simply, MB chipset drivers are corrupted. I would first check your BIOS settings to make sure nothing is out of whack there. Then, go to the Dell website and reinstall ALL the main chipset drivers for your device. Note: backup anything you just cannot lose before doing this. REINSTALL the AMD chipset drivers first, restart the machine and allow it to run normally. Please post progress.

https://www.dell.com/support/product-details/en-us/product/inspiron-14-7415-2-in-1-laptop/drivers

SA

As a last resort you may want to reset the computer and allow it to install a fresh copy of Windows 11. That should be the last thing you can do other than having it replaced under warranty…

SA

Hi Soul, hey thanks for the great feedback. I am going to make a copy of everything you said and begin working on your points this coming weekend. Thanks again guys!

And you too Joe!

1 Like

You’re most welcome!! Glad we could assist. Please post back with your results from the suggestions we made if you would. We can follow-up.

SA