Just installed the product today on my Windows PC . It is displayed as "offline" on my online account. What can be the reason?
CoolRaoul:
I've been told that my installation is fine and that the availability of the remote management feature may take as long as one month to be activated.
Hmm.... get it in writing 
CoolRaoul:
I give up
~ the My Devices page in my Norton Account is notorious for being incorrect.
I gave up. I ignore the My Devices page. Just me.
Regards w Respect
I managed to fix the device offline issue using that procedure:
On the "Device Security" page from my.norton.com web site page I've switched my Chrome browser locale to US English (EN-US) using "Locale Switcher" Chrome extension
Instantaneously device status has switched green and "online"
I reverted to my native language locale (fr-fr) and the fix look to became permanent
I really don't understand the magic involved here 
**edit**
not working anymore : device back to "offline" state
I give up
I finally decided to contact Norton techical support by chat and remote assistance
I've been told that my installation is fine and that the availability of the remote management feature may take as long as one month to be activated.
So I've set up a reminder to check again in a month then.
I already had the “no updates available” on the first run
When running LiveUpdate it is suggested to keep running it until it reports no updates available. Then restart your computer once more.
CoolRaoul:
But, I insist, the double restart sound very strange to me
by Repeat:
I meant Run LiveUpdate, again and Restart machine, again.
Sorry, I was not clear.
CoolRaoul:
I've to execute Live Update 4 times in total to fix my issue ?
new installs / new reinstalls & product updates may arrive in two+ parts
So, my thinking...Norton thinking...is...you may need...
You may need to run LiveUpdate and reboot a few times before your product is completely updated to the latest version.
CoolRaoul:
I've to execute Live Update 4 times in total to fix my issue ?
~ your My Devices page may still report Offline
Just familiarizing you with Norton...based upon my observations.
Run LiveUpdate with machine Restart, may help.
1) after Norton 360 install => run Norton LiveUpdate + machine Restart (not Shut down). Repeat. Norton 360 = v22.24.1.6 (at this time)
2) Review Norton Settings to your preference.
3) Run Diagnostic Report.
4) Run Norton Insight.
5) Run Norton Autofix.
6) Create Backup Sets to your preference.
7) run Norton LiveUpdate + machine Restart (not Shut down)
8) run Norton 360 Full Scan (once)
9) run Norton LiveUpdate + machine Restart (not Shut down)
10) user preference - change default launch view
I've to execute Live Update 4 times in total to fix my issue ?
I'm going to do all that stuff (including the double restart) and keep you posted
BTW it would be much easy to communicate if there were an option to force app UI language to English
after Norton 360 install => run Norton LiveUpdate + machine Restart (not Shut down). *Repeat*
But, I insist, the double restart sound very strange to me
CoolRaoul:
And Dont forget that I've installed the product today for the first time ever.
fwiw ~ my clean install process
1) after Norton 360 install => run Norton LiveUpdate + machine Restart (not Shut down). Repeat. Norton 360 = v22.24.1.6 (at this time)
2) Review Norton Settings to your preference.
3) Run Diagnostic Report.
4) Run Norton Insight.
5) Run Norton Autofix.
6) Create Backup Sets to your preference.
7) run Norton LiveUpdate + machine Restart (not Shut down)
8) run Norton 360 Full Scan (once)
9) run Norton LiveUpdate + machine Restart (not Shut down)
10) user preference - change default launch view
Be sure you are using the Restart command. Not Shut down and startup again if you have Windows Fast Startup feature enabled. If you use Windows 8/8.1, 10 or 11, there can be an issue with the Windows Fast Startup feature.. See more information here. (credit peterweb)
Turn On or Off Fast Startup - W10 - W11
Note: Norton browser extensions are separate installs.
https://search.norton.com/protect
CoolRaoul:Run Norton Autofix to detect and repair common problems
done : no issue found.
Please run Norton LiveUpdate and Restart (not Shut down) machine. Repeat.
I didn't found how to run "Live Update"
Also, by "repeat", you mean twice ?
And Dont forget that I've installed the product today for the first time ever.
Yes, that's why I've prompted:
Please run Norton LiveUpdate and Restart (not Shut down) machine. Repeat = twice
Norton may take a day to settle in.
CoolRaoul:
I did'nt found how to run "Live Update"
Please right click Norton system tray button => Run LiveUpdate
Found Live Update and ran it:
![OVvUqzJ[1].png](/en/system/files/u21267631/OVvUqzJ%5B1%5D.png)
Looks that no updates have been found
Run Norton Autofix to detect and repair common problems
done : no issue found.
Please run Norton LiveUpdate and Restart (not Shut down) machine. Repeat.
I did'nt found how to run "Live Update"
Also, by "repeat", you mean twice ?
And Dont forget that I've installed the product today for the first time ever.
CoolRaoul:Providing my device is show as "offline", it looks that those functions are unavailable for me. Why ?
~ the My Devices page in your Norton Account is notorious for being incorrect.
as to Why? I don't know. Just is, as I recall...always has been. Sorry.
Sometimes my My Devices page reports Online & Offline for the same device.
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Run Norton Autofix to detect and repair common problems
https://support.norton.com/sp/en/us/home/current/solutions/v15756942
Please run Norton LiveUpdate and Restart (not Shut down) machine. Repeat.
Be sure you are using the Restart command. Not Shut down and startup again if you have Windows Fast Startup feature enabled. If you use Windows 8/8.1, 10 or 11, there can be an issue with the Windows Fast Startup feature.. See more information here. (credit peterweb)
Turn On or Off Fast Startup - W10 - W11
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~ then if still Offline
Maybe, ask Norton support.
Please review: How To - Contact Norton Official Support
Note: my Offline status is cosmetic.
Licence status is OK for my computer.
My issue is about "Remote Management"
in "Device Security", "Administrative Settings". "Remote Management" is already turned on
According to that page :
You can use the My Norton portal to view, manage, or explore Norton products and fix some protection issues with your device remotely. By default, Remote Management is turned on.
Providing my device is show as "offline", it looks that those functions are unavailable for me. Why ?
Hello @CoolRaoul
Welcome to Norton Community
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~ my My Devices page reports this machine that I'm typing on is Offline
~ the My Devices page in your Norton Account is notorious for being incorrect.
To get an accurate list of devices, log into your Norton Account and click on the user icon at the top right, then click on Manage My Subscriptions. Then find your current subscription and click on Manage Licenses to see the list of devices activated on that subscription. (credit peterweb)
- Go to the My Account page.
- In the My Subscription tab, under the product name, click Manage Licenses.
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Norton Remote Management sends the health status of your device and other information to the My Norton portal. You can use the My Norton portal to view, manage, or explore Norton products and fix some protection issues with your device remotely. By default, Remote Management is turned on.
https://support.norton.com/sp/en/us/home/current/solutions/v72910774