Device Menu Not Registering Samsung Tablet

Have 3 devices registered in my Norton account. Have downloaded a 4th on my Samsung tablet which appears to register showing number of days remainning (366) following correct sign/log in. However the Norton account does not register the 4th (Samsung tablet). Have spent 3.5 hrs with Norton chat uninstalling and reinstalling to no avail. Poor chap gave in and suggested I wait 24hr-maybe for him to recover and input sustenance.  HELP please.