Device names with Anti-Theft plugin

Archive
1

I do not know if this is related to any of the current problems with licenses and registration but I have been noting some odd events with my NAT plugin.

 

I have two Android phones both of the same make and both with the same version of Android.  Both also have NMS loaded on them.  They also both have the NAT plugin.  Which was fine.

 

Then I uninstalled the NAT plugin from one phone for a while.  Before reinstalling it I went onto the NAT website and removed the device at that end - so the web page showed just one device.  All seemed well.

 

When I re-installed the NAT plugin on my main device it connected to the Norton Servers and registered it, but oddly with the device name of the other device.  I then went back into the NAT web page and found two devices shown with the same name.  By reading the details I could work out which was which and so used the facilities on the page to change the name of one of the devices.  It seemed to allow me to do that but then it would not take any sneak peeks.  So I tried to change the name back - it refused saying I could not have two devices with the same name - seems reasonable but why had it done it?

 

Another removal of the device, followed by a clearing of data on the phone and a re-registration, seems to have got both plugins working again but once again with both having the same device name.  Pretty confusing. 

 

It seems odd that the registration process does not allow you to set the registered name of the device.  Also odd that the web page seems to let you change the name of the device but that then seems to break NAT.

 

I apologise for this somewhat rambling post but I am confused.  I just hope that it is of some use to the Norton team and that things will become clearer.

 

Please let me know if you would like any more information.

2

Hi Andmike

 

If you are using 2 identical make and model devices perhaps the NAT UI  does not pick up

on the fact that there are 2 identical names registered if you use the default names choice.

But if you try to create 2 identical names NAT UI will not allow this as you have found.

 

And there is a step in the registering process for NAT that you seen to be missing for some

reason where you can name the device or use the default name-

 

30.jpg

 

Which is then followed by this last step-

 

31.jpg

 

Then the registration process is complete. :-)

 

I hope this info can assist to work out a fix for your issue.

 

Cheers. :smileywink:

 

Edit- Just to add i have had no issues renaming devices from within the NAT website UI

hopefully it is something simple like a server issue that will resolve it's self quickly.  :-)

 

 

 

3

Thanks for that smithy.

 

Must be your greater technical competence, or possibly different hardware/operating system, but that option was definitely not offered to me!

 

The first time I registered the two devices the software gave the first one a name based on the device make and then added a 2 at the end of the second name.  Seemed very logical and simple but not any more.    :-(

 

I think I will wait for a while before trying this again.