Diagnostic report shows "unknown device"

   When I run a diagnostic report, it shows an unknown device under inoperable hardware devices.  I have a Dell Studio 17 running Vista.  I have no devices added to the machine other than a Microsoft wireless mouse in one of the USB ports.  But when I remove the mouse and run the diagnostic report again, it still shows an unknown inoperable hardware device.  Any ideas of what it might be?  Thanks!


Patrick55 wrote:
   When I run a diagnostic report, it shows an unknown device under inoperable hardware devices.  I have a Dell Studio 17 running Vista.  I have no devices added to the machine other than a Microsoft wireless mouse in one of the USB ports.  But when I remove the mouse and run the diagnostic report again, it still shows an unknown inoperable hardware device.  Any ideas of what it might be?  Thanks!

 

Difficult to say without seeing all of the hardware in your system. Right click on the item in Device Manager and then choose Update Driver and allow it to check on the web for an updated driver.
Message Edited by mdturner on 08-10-2009 04:32 PM