Difficulty Canceling Subscription

Archive
1

Dear Norton Support,

I do not intend to renew my Norton 360 account, choosing instead to cancel. I have had enormous difficulty trying to do so. I have found no option to do so online and it appears that I must speak directly with a support representative. I have tried this several times and the wait time is ridiculous. I am not able to hold the line indefinitely. Please cancel my account and provide assistance in removing the application from my devices. If you need to speak with me, please contact me by phone or email. You will not experience a wait time. Please consider this official notification on my cancellation. Thank you.

2
TJKPGW:

Now I need to delete the application from my MAC devices.

https://community.norton.com/en/comment/8551685#comment-8551685 

3

Thanks everyone. With your help I was able to speak with an agent and my subscription is cancelled. Now I need to delete the application from my MAC devices. I still am getting an unwanted pop-up window giving me options to renew or request a different key. 

4

JKPGW:
I'm using MAC devices. I tried the removal tool but once removed, I lost access to the Internet.

fwiw ~ 

Loss of Internet Access After Deleting Norton Anti-Virus
https://discussions.apple.com/thread/253778697?sortBy=best

No internet after uninstalling Norton 360
https://discussions.apple.com/thread/253809055?sortBy=best

Nortons uninstaller broke my Macs internet
[...]
The problem is that you need to go to network settings and remove the Norton filter "application" there as well. It seems the Norton uninstaller unfortunately doesn't delete everything.

https://www.reddit.com/r/antivirus/comments/sah4ah/nortons_uninstaller_broke_my_macs_internet/?rdt=57967

Network settings on Mac
https://support.apple.com/guide/mac-help/network-settings-on-mac-mchlee7b367f/mac

How to Reset Network Settings on Mac
https://www.lifewire.com/reset-network-settings-on-mac-5184072
Note: lifewire.com has ads

5
TJKPGW:

Chat says you must call, and Call tells you to wait, and wait, and wait.......

Please review: How To - Contact Norton Official Support via social media 

Sorry ~ on my PC...cancelling Norton automatic renewal service is easy DIY

Do you want to stop/cancel Norton recurring subscription service & delete billing information?
Users may stop/cancel Norton recurring subscription service & delete billing information anytime.

Please review: https://community.norton.com/en/comment/8551603#comment-8551603

TJKPGW:
I'm using MAC devices. I tried the removal tool but once removed, I lost access to the Internet.

Sorry ~ we'll need Mac user.

6

I'm using MAC devices. I tried the removal tool but once removed, I lost access to the Internet. I then followed advice from the Community and used "Find Any File" and "Safe Mode" to locate hidden files. I found two and deleted them. Still no Internet access. I reinstalled Norton 360 and regained access. Thank again!

7

Thanks Permalink! Chat says you must call, and Call tells you to wait, and wait, and wait.......

8

Norton Community does not have access to your Norton account, subscriptions nor billing information.  

Please review: How To - Contact Norton Official Support via chat/phone

Please review: How To - Contact Norton Official Support via social media

TJKPGW:
I do not intend to renew my Norton 360 account, choosing instead to cancel. 

Do you want to stop/cancel Norton recurring subscription service & delete billing information?
Users may stop/cancel Norton recurring subscription service & delete billing information anytime.

Please review: https://community.norton.com/en/comment/8551603#comment-8551603

TJKPGW:
Please cancel my account.

Delete My Account
Is deleting my account the same as canceling my subscription contract?
Please review: 
https://support.norton.com/sp/en/us/home/current/solutions/v20220512171520504 

TJKPGW:
Please provide assistance in removing the application from my devices. 

What devices?  PC, Mac, Android/iOS? 

Note: from Windows Administrator user account.  

1) Norton Remove and Reinstall Tool => Advanced Options => Remove Only
https://support.norton.com/sp/en/us/norton-download-install/current/solutions/v60392881

OR

1) Apps & features => Norton 360 => Uninstall => Uninstall Norton and remove all my user data

2) clear out Norton remnants
Please review: https://community.norton.com/en/comment/8363501#comment-8363501

3) check Windows Task Scheduler for any Norton related tasks...for example: Norton 360, Remediation. 

Be sure you are using the Restart command. Not Shut down and startup again if you have Windows Fast Startup feature enabled. If you use Windows 8/8.1, 10 or 11, there can be an issue with the Windows Fast Startup feature.. See more information here. (credit peterweb)
Turn On or Off Fast Startup - W10 - W11

Note: Norton browser extensions are separate installs.