Disabled web and remote access protection on 25.1.9816

Norton 360 for Windows
1

Unfortunately new version with my computer unfortunately updated and shows that Your computer is no longer protected as safe web and remote access protestion is no longer enabled and… You cannot re-enable it. :smiley:

As talked with the support they know about the issue - You can try to re-install or wait for a fix.

1 Like
2

and you’ve run Norton LiveUpdate + Restart (not Shut down) machine?

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and you’ve tried:

  1. Reset to Default
  2. Repair Norton

482
482570×443 63.6 KB

  1. Norton 360 → clean install
    Norton_360_Remover https://www.norton.com/nortonremover

483
483783×524 68.1 KB

  1. contact Norton support
    ~ this process [here] works for me to reach: Live Agent
    Norton support via Social Support | Chat | Phone [here]
3

Yes, I ran the update and restarted the machine, version is 25.1.9816.906. I’m on a trip and do not have time or possibilities to download and experiment with re-installing the software to see if it works. If automatic update broken it I expect another update will fix it. Or the product is useless.
Already contacted the support and they confirmed they are aware of the problem and trying to fix it.
This at first looks as a serious intrusion in the system to disable the options to further infect the system.

1 Like
4

Okay. Thanks
re-install (troubleshooting) for an update is a pita

Thanks

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If your Norton is not working as expected after you’ve tried Reset to Default & Repair Norton & clean re-install Norton 360…then…reach out to Norton support.

Norton Community is primarily user-to-user “working” product help.

5

Hello @Daareek