Disabling Norton to deal with a Windows Issue

Norton 360 for Windows
1

Hello.

I am currently working with Microsoft Answers to deal with a Windows Updatye promlem.Install error - 0x800f081f when i try to download and install 2024-11 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5046617).

They have given me the following instructions to rectify:

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

Please try to update again and check if the issue persists.

Which I know are appropriate for the problem.

The attached screenshot suggests that I need to temporarily disable Norton to deal with this. Is this possible for a short period of time?

Thx

2

Disable Auto-Protect
Disable Smart Firewall

png_21243

png_21244

Note: Disable Auto-Protect does not disable → Browser Protection, Exploit Prevention, Intrusion Prevention, Ransomware Protection, Cloud Backup, SafeCam, etc.,

Note: may be best to uninstall Norton…to test whether Norton is causal

3

@MRNIGELGWILLIS There are no screenshots to view that I can see in your posts. The issue you are seeing is with Windows itself. The error 0x800f081f suggest there is major file system corruption causing the updates to fail. Another thing to check is for missing .dot net updates. Do you have update KB5045935 installed? Please check and update us.

SA

4

Message for SA. Apologies for the missing screenshot. BJM has furnished an answer. Thx

5

@SoulAsylum . My apologies please ignore my last post. I may have missed the import of your message when you talk about KB5045935. Can you elaborate on the importance of having this, please?