Disk Space Usage Not Correct (Norton Online Backup - NOBU)

My account says "21.65GB of 25Gb used".

 

However, the total backup size on disk from two computers is 16.66GB (Computer 1: 10.32GB, Computer 2: 6.34GB).

 

My backups settings have remained unchanged for many months (no new sources or filed extensions have been added).

 

Also, there appears to be no way to purge past versions of files.

 

Others have posted identical or similar issues to this forum with no apparent resolution (at least not one that Norton has made public).

 

Please do not tell me to delete my computers and then re-add them back into NOBU. That is not an acceptable solution because it would need to be done repeatedly in the future (whenever this situation arises).

 

Sincerely,

 

Steve Greenwalt (account: sgreenwalt)