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I agree; anyone with the name Tony_W is a shady fellow 
This is most likely a flow change or text change, and I apologize for the inconvenience. Can you send me the URL of the Symantec website where this information is posted? I want to be sure we change it to reflect the accurate current text. Are you not able to start a chat session, even by visiting the following site and selecting Instant Online Chat?
http://www.symantec.com/norton/support/productdetail/contact_ts.jsp?pvid=n360_2.0
Again, I am sorry for any trouble this has caused you. Thank you for bringing this to my attention and we will get this resolved as quickly as possible.