Just found out that Norton has been charging my credit card since 2010 $90 per year. I moved from FL to TX in 2010 and the email service I had with my FL cable provider was cancelled when I moved. Norton has had all these emails bounced back to them (acknowledged by Norton) since then. Yet, they continued to charge my credit card despite an new credit card number being issued and had not been provided to them. Unfortunately VISA allowed the charges to be processed, and Norton explained that they have an agreement with VISA to have their charges rolled over when a new card is issued (even with a different number).
Long story short, I have been charged $450 for a product I quit using in 2009. When I called Norton yesterday, they were quick to refund my current charge of $90, but that leaves $360 to which I feel they are not entitled as I quit using their product in 2009 and now use Avanquest. Norton is a good product, it is just I no longer wanted to use it - so I am not questioning its effectiveness. Just a choice on my part. I know what many of you will say, but have you ever been through a 1200 mile move for employment reasons? Things get lost and fall through the cracks. Yes, the sad part is your commitment to credit card renewal is open ended and had I not discovered this yesterday, they would have charged the card until I was dead. Norton did make an offer to give me four free years of their product, but why would I change if I am happy with my current non-Norton product? So they have refused to refund the money and I have to file a legal complaint through their legal department in CA. As interstate commerce is involved, I will contact the TX Attorney General's office tomorrow and let them investigate. Also a complaint through Austin BBB.
Just be aware of my plight and judge your own actions accordingly before signing up for automatic credit card renewal. I expected more of a respected name like Norton.