DO NOT want to backup to the Cloud. Cannot get to traditional external setup, fails to load

[bjm]

@BDS

My drives are fine. My last backups were successful on May 4, 2025. The update must have taken place on May 27, 2025 because that is the date I see on all the program files. I don’t even see my backup sets from May 4.

and what Troubleshooting have you tried?

=================================================

fwiw ~ my boiler plate

Norton LiveUpdate + Restart (not Shut down) machine

If your Norton is not working as expected and you’ve tried Troubleshooting → Reset to Default &or Repair Norton & clean re-install Norton 360…then…reach out to Norton support.
Note: Reset to Default resets Cloud Backup

Download and run the Norton 360 Remover tool for Windows here

Maybe, try Troubleshooting → Record a performance issue &or Enable/Send debug logs

=====================================================

Please review: Contact Norton Support [here] &or [here]

~ the object is to get past Norton presets & bots ~

Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot