DO NOT want to backup to the Cloud. Cannot get to traditional external setup, fails to load

[BDS]

I have been a customer for MANY years. Up till now I was happy with services. They took away the backup service and replaced with ICLOUD. At first I could setup backup to external drive. Now the service doesn’t even load. I DO NOT want to back up to the Cloud. I am traditional and do not trust it. I am extremely unhappy with this version of Norton. I pay for 10 PCs. Give me my old backup back where I can go directly to external and pick what I want. I am considering another product. Are there others who feel the same?

[SoulAsylum]

@BDS Indeed its concerning that for a third time Norton claims to have corrected the backups issues yet, that isn’t the case. The official announcement states this clearly that the local backup issue was resolved:

Norton Security 25.5.10141 for Windows is now available!

We are happy to announce the release of Norton Security 25.5.10141 for Windows ! Norton Security helps protect your Windows computer with multiple layers of protection against viruses, ransomware, spyware, phishing, trojan horses, scam and other online threats as you bank, shop, and post online, and your private and financial information when you go online. As with our previous updates, this version is being released in a phased manner. This update is available in all supported languages. To d…

4. What’s new in Norton 25.5.10141?

• Fixed a bug where users could not access local or cloud backup - Thread

You may want to check your internal Norton settings and perform a “repair” of Norton to see whether that offers any changes.

SA

[BDS]

Thank you for your assistance.
I already have this version. I did the repair and was able to get to the screen to create an external backup, choose files, but it doesn’t backup and does not save the setup information. It comes back and says “no local backups created.”

[bjm]

@BDS

I have been a customer for MANY years. Up till now I was happy with services. They took away the backup service and replaced with ICLOUD. At first I could setup backup to external drive. Now the service doesn’t even load. I DO NOT want to back up to the Cloud. I am traditional and do not trust it. I am extremely unhappy with this version of Norton. I pay for 10 PCs. Give me my old backup back where I can go directly to external and pick what I want. I am considering another product. Are there others who feel the same?

@BDS

I did the repair and was able to get to the screen to create an external backup, choose files, but it doesn’t backup and does not save the setup information. It comes back and says “no local backups created.”

Hello @BDS
DAS or NAS? ~ and you’ve run diagnostics on your external drive?

====================================================

25.5.10141 (build 25.5.10141.934)

[BDS]

My drives are fine. My last backups were successful on May 4, 2025. The update must have taken place on May 27, 2025 because that is the date I see on all the program files. I don’t even see my backup sets from May 4.

[bjm]

@BDS

My drives are fine. My last backups were successful on May 4, 2025. The update must have taken place on May 27, 2025 because that is the date I see on all the program files. I don’t even see my backup sets from May 4.

and what Troubleshooting have you tried?

=================================================

fwiw ~ my boiler plate

Norton LiveUpdate + Restart (not Shut down) machine

If your Norton is not working as expected and you’ve tried Troubleshooting → Reset to Default &or Repair Norton & clean re-install Norton 360…then…reach out to Norton support.
Note: Reset to Default resets Cloud Backup

Download and run the Norton 360 Remover tool for Windows here

Maybe, try Troubleshooting → Record a performance issue &or Enable/Send debug logs

=====================================================

Please review: Contact Norton Support [here] &or [here]

~ the object is to get past Norton presets & bots ~

Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot

[BDS]

I performed the Reset All Settings and this solved the problem. All of my backups from May 4 are now appearing and I was able to backup files to my external. Thank you for your help.

[bjm]

@BDS

I performed the Reset All Settings and this solved the problem. All of my backups from May 4 are now appearing and I was able to backup files to my external. Thank you for your help.

Thanks for posting your progress.