downloaded but user control panel doesn't load for me to authorise its install.

Hi,

 

i payed £40 a few days ago, and downloaded it and click run, it said installation complete but step 3 never appeared for me to authorised its installation.

 

i need to get it installed and working but i can't.

 

does anyone know why this might happen.

 

i was using the trial version before as it came with my new laptop, should i delete that?

 

many thanks

 

Paul.