Dual norton community account problems

Hi - i've got two Norton Community accounts - a current one and one from 2008 ish.

I can't login to the 2008 account - and the password reset thing says that there is no account associated with the old one... but I know it's there... I've sent and email to it and I get the notifications to the email address associated with the account.

Any ideas how I fix this?

Zig