Duplicate subscriptions chaos

Subscription
1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: An extra unwanted trial subscription via some App purchase has cancelled, but now my original subscription does not see all devices.

Detailed description: I can’t tell what is really covered or not ( 5 or 10 devices) and keep getting notices that my subscription (surprise extra subscription which isn’t wanted in the first place) is cancelled while my automatic monthly billing remains running like clockwork.

Product & version number:

OS details:

What is the error message you are seeing? Subscription is cancelled

2

Log into your Norton account online and check each subscription you have. You will be able to view your devices per subscription there.

If desired you can disable auto renew on any subscription you no longer need.

3

Unfortunately we cannot access your account(s) here on the forums. For better service. Support can straighten things out for you, begin that scenario at the link below:

SA