Dutch Norton Internet Security Online + Firefox 3

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I think the following document can give a clue.

 

http://service1.symantec.com/SUPPORT/sos.nsf/docid/2008062008200867

 

I am not sure about this,I think a Symantec staff can give you a clear idea.

Thanks for your answer. I searched the internet but didn’t find this. It says it will be supported by a future release. My question remains when will this be released? Will Symantec update the 15.0.0.60 version to the 15.5 version like it did with the normal NIS 2008? Or do I have to wait until the 2009 version will be available?

Please be patient. This is not a question that one of us users can answer. I have flagged your message to draw it to the attention of someone who can help even if it's only to say that it's up to ISPs who supply the software when they update it.

 

I don't know if that is so but we volunteers do not.

I know that you users cannot answer this question. It’s up to someone at Symantec to answer this question. I think my ISP provides the latest version, because they just link me through to a site where I can download a Symantec downloader that I then need to run to download Norton Internet Security Online from a location that seems from Symantec. So I think it’s not a problem with my ISP not providing the latest version, but it’s up to Symantec to update the version. So I’m waiting patiently on a Symantec employee to answer my question.

Message Edited by Messias on 08-11-2008 04:52 PM

I hope someone from Norton -- names in red -- will clarify this; there are not so many about over the weekend.

 

Have you tried telling the ISP that the latest version is 15.5.0.23 -- usually referred to as 15.50?

 

And have you checked out the Symantec website that covers the Netherlands to see if they have the localized version yet? You may have mentioned this earlier; I don't remember.

The first thing I didn't try yet. I thought it would be better to first ask  here if the online version will be updated too. Once I know for sure that the online versionhas been updated, I will contact my ISP about this.

 

As for the matter of the Dutch version of NIS 2008 (not the online version), there was a thread here saying it was released some time ago http://community.norton.com/norton/board/message?board.id=nis_feedback&message.id=484&query.id=8629#M484

 

Unfortunately, I don't think this handles the Online version. So I guess we'll have to wait for a Symantec employee to clarify this. 

The Dutch versions are all up to date.

The problem with these ISP versions is the fact they almost always use a " older" version. Although 15.X isn't that old. 

I know some ISP's who use othe vendors but these versions are way older

So if I get this right it's not Symantec that didn't update the online version of NIS 2008, but it's instead my ISP not providing the latest version of it? If that's the case, I will contact my ISP and ask them why they do not provide the latest version of NIS 2008 online.

 

I wonder why Symantec doesn't automatically update NIS to the latest version via LiveUpdate? Or am I wrong on this one?

As you say it needs Norton to clarify but I can enviseage a scenario in  which the ISP who wants to supply on-line scanning (that's how what you refer to is working? It's not an application they supply you free or at a discount?) contracts with Norton to buy a version and install it on their servers for access only by their subscribers.

 

In this case while it is in the interest of the user (you) that you should be scanned by the latest version the interest of the ISP is to be able to say that if you use us as your ISP you get the benefit of Norton protection; but the interest of the ISP is to be associated with the Norton name and whether it is the latest may not be their concern, nor that of most of their users if they don't have problems.

 

And from Norton's point of view -- why Symantec doesn't automatically update NIS to the latest version? -- they presumably will do what they have contracted to do which  may or may not including keeping the ISP uptodate.

 

That's just guesswork on my part. It goes back to what the ISP has contracted to do ..... ?



I guess it also has something to do with Marketing. It’s always more interesting for Symantec to have the latest versions for themselves. This from a Marketing and Sales point of view

NIS 2008 online is an application just like the normal NIS 2008. It's not an online scanning system. For this extra service I need to pay a little extra (€ 5 par month). In the meanwhile, I contacted my ISP as well and I'm waiting on their answer. I think that indeed an employee of Symantec needs to clarify this.

 

So to make everything clear, Belgacom (my ISP) provides the application NIS 2008. The only difference between the ISP version and the retailer version is that it says Norton Internet Security 2008 Online and that it states 'provided for Belgacom'. That's why I wonder why I didn't receive an update to version 15.5. 

 

It's true that it's more interesting for Symantec to have the latest version for them. But I don't think this would be very clever. Because now it doesn't work properly with Firefox 3. That's bad publicity, especially that Firefox 3 has been released for a while now. I know there's a patch that solves this, but I can't download it, because I'm not using the 15.5 version. In the licence information it states that I will receive updates for my product when they are released. So therefor I want to know who's 'fault' this is. Is it my ISP not providing the last version or is it Symantec not updating the online version? Because in both cases, one is not following the Licence Information.

I would agree with you and I don't see Symantec keeping the latest version to themselves unless there is a condition in the contract that your ISP entered into.

 

I'm not fully clear on one thing -- from whose server is the software downloaded when you obtain it from the ISP and install it?

 

If it is the ISP's server then it would be up to them to keep it updated and not to Symantec, unless again that is part of the contract.

 

It is true that there are "personalized" versions of Norton products and I bought a 3 user CD from a supply store which looked 100% normal but when installed the screen that comes up when you open it included their name and a live link to their support services. If I remember correctly this was one of those cases where "bought" meant I ended up paying $0 after instant rebate, mail in rebate, upgrade rebate ..... so it fits together.

 

Our Norton friends here have said that is something that is done legitimately.

To be able to download the software I have to go to the site of my ISP and click on a link for a downloader. If I click this link, I go to a page with following adress: webdl.symantec.com where I must download the Symantec Download Manager. After I downloaded that, I must run it to obtain the installation program for NIS 2008.

 

So I guess the downloader and the installer is found on a Symantec server. 

Hi, I’m using Norton Internet Security Online provided by Belgacom. I wonder when it will be compatible with Firefox 3. I saw in previous posts that there’s an update available for version 15.5. The only problem is that I can’t find information when it will be available for me. I downloaded a couple of days ago the latest version from my ISP (Belgacom) and it is still version 15.0.0.60. So my question is will Norton Internet Security Online also be updated to version 15.5 so that it will be compatible with Firefox 3?

I don’t know the answer – did you get one from the ISP yet?

I’m still waiting for a reply from my ISP. I know it can take a few days before I get an answer from them. Maybe a Symantec employee can give an answer on my question?

Hi all,

 

My apologies for not chiming into this thread sooner, but the thread was just brought to my attention.

I can confirm that the 2008 Norton Internet Security Online version will not support Firefox 3. We apologize for the delay but we’re working hard to get the 2009 version to your ISP in a few months, and this new version will support Firefox 3.

In the meantime, users with Norton Internet Security Online 2008 who wish to continue to utilize the Norton toolbar will need to remain on Firefox 2.x until the 2009 release of Norton Internet Security Online is available to them. Note that if Firefox 2.x is reinstalled, all of the information previously stored will still be available to the user. A KB article has been created to address this issue: LINK

 

Thank you for using Norton Internet Security. We are excited about our 2009 product, and hope you will find it worth waiting for!

Message Edited by Tony_Weiss on 08-13-2008 01:51 PM

Stacie,

 

Thanks for  jumping in!

 

I'd like to emphasise, for those who may come across this thread later that what you say about NIS2008 not being compatible with Firefox 3 applies to a specific "Online" version and not to the version 15.5.0 (or later?) that can be purchased retail/downloaded at present.

 

For those with the normal purchased version Tony Weis has published a message here that confirms that the version 15.5.0 has a patch available through Live Update to deal with Firefox 3.

 

I hope I've got those details right but if not please do not hesitate to correct me.

 

Thanks again.

Well, we all have the answer, even if it is not what we would want since it seems to confirm that you cannot get the 15.5.0 version for which there is a patch to deal with Firefox 3 but that the ISP will get the NIS2009 version.

 

I hope you will stick with Norton. I think many will find NIS2009 is an improvement in many respects, especially speed and low use of resources.

 

Another thing that Tony W has said in this context is that FireFox is not apparently regarded by the source as a required update but is an optional one, however desirable.