Email Notifications not Working

I set up onlinefamily.norton on three computers yesterday and tested all three of my kids accounts to see if it was working.  When I reviewed the online logs everything looked good (even though I did not see the amount of time each computer was used.)  I went to sites that were to be blocked and they were blocked and I sent requests to unblock them and explanations.  This also looked good online.  However, I have received no email notifications to either email account I had set up.

 

I read this forum and found others having similar issues.  I checked my spam filter and it is not on.  I am using 2 comcast email accounts. Since these did not receive emails, I added a yahoo and a gmail account for notifications.  These accounts have also received no notifications.

 

Please let me know what I can do to get the email notifications to work.

 

Thanks,

Ted

I set up onlinefamily.norton on three computers yesterday and tested all three of my kids accounts to see if it was working.  When I reviewed the online logs everything looked good (even though I did not see the amount of time each computer was used.)  I went to sites that were to be blocked and they were blocked and I sent requests to unblock them and explanations.  This also looked good online.  However, I have received no email notifications to either email account I had set up.

 

I read this forum and found others having similar issues.  I checked my spam filter and it is not on.  I am using 2 comcast email accounts. Since these did not receive emails, I added a yahoo and a gmail account for notifications.  These accounts have also received no notifications.

 

Please let me know what I can do to get the email notifications to work.

 

Thanks,

Ted

I checked all four email accounts and they are correct.  One is a yahoo account, one is gmail, and two are comcast accounts.  I am still not receiving any notifications.  Additionally, I checked that I wanted notifications for everything.

 

Thanks,

Ted

Hi tkrug,

 

I would be more than happy to setup a remote desktop access and work together with you on this.  You're welcome to send me a private message or an email for details.  You can find my email address at http://community.norton.com/norton/profile?user.id=15038

 

Thanks,

Katie