Error 3038,104 Version 21.1.0.18

Norton Security | Norton Internet Security
1

I renewed my Norton product on 2.17.14 to 360 Version 21.1.0.18.  Started getting error 3038,104 a couple of days after that.  Did the update/reboots and no changes.  I also get the large 180+mB update at times.  Opened and closed a chat help session and allowed remote control for repairs.  Didn't work, still get 3038,104, large updates and also a msg. "Unable to connect to Symantec Help server.  Please check your internet connection."  Seems to be a pre-cursor to the above error after my system runs a full scan during IDLE time. 

I think the earlier version of Norton may be affecting this new version!?  I went through the threads and quite frankly I am not comfortable trying to go so deeply into my system to try and fix "protection" for my computer.  I have an open case number in chat, can't they do this for me?

 

Best suggestion to help and fix please.

 

Widows 7 64,  I use CCleaner and Malwarebytes also.  System had no Norton errors like this prior to 360 that couldn't be addressed with simple fixes.  Getting pretty deep now.

2

I renewed my Norton product on 2.17.14 to 360 Version 21.1.0.18.  Started getting error 3038,104 a couple of days after that.  Did the update/reboots and no changes.  I also get the large 180+mB update at times.  Opened and closed a chat help session and allowed remote control for repairs.  Didn't work, still get 3038,104, large updates and also a msg. "Unable to connect to Symantec Help server.  Please check your internet connection."  Seems to be a pre-cursor to the above error after my system runs a full scan during IDLE time. 

I think the earlier version of Norton may be affecting this new version!?  I went through the threads and quite frankly I am not comfortable trying to go so deeply into my system to try and fix "protection" for my computer.  I have an open case number in chat, can't they do this for me?

 

Best suggestion to help and fix please.

 

Widows 7 64,  I use CCleaner and Malwarebytes also.  System had no Norton errors like this prior to 360 that couldn't be addressed with simple fixes.  Getting pretty deep now.

3

I tried the normal stuff and also had "chat" help that did not fix.  Seems to me I need to uninstall/reinstall.  Does that leave me vulnerable to attacks?

4

No. Go ahead, it's a very quick process. I did it myself a couple of days ago.

 

You'll get a fresh copy of the latest version.

5

When I am more awake and ready to spend time on this issue. Wish I would have stuck with my older NIS 2012 but....I will make this work.  Thanks.

6

Go for it. The current version gives you improved protection over earlier versions, especially 2012.

 

Yes, 2012 was a user friendly version, but it's worth persisting with the latest version.

 

Symantec has tried to simplify usage, and would like us all on the latest versions, to better support them.

7

I noticed the product announcement from T Weiss and then D. Coleman about this error for folks like myself that had version 21.1.0.18.  I went to NUC and manually entered version 20.  I then updated to 21.1.1.7 and so far so good.

 

My computer is full speed again and no conflicts or error's in a day!  We'll see if it lasts!  I will update if it does not.

 

Worked for me: Windows 7 64-bit SP1  Upgrade from NIS 2012 and was having issues with 360 ver 21.1.0.18

 

I also use CCleaner and Malwarebytes.