Agreed.
I am sure – for my machine – that the problem is located in an imperfect ‘remove product’ routine; in the product itself or in the new product, witch will remove the old one.See my message #407.
And, sorry, it is very interesting, when a running security software (incl. an anti-virus tool), doesn’t work properly, while the system has a virus!
reese_anschultz wrote:The 2010 product has been completely rewritten to no longer use the Windows database functionality so that is no longer a source for this issue.
To 100% - never! I believe NIS2010 was rewritten in a lot of functions etc, ok. But really a lot of old modules and code was imported into the new product, with or without modifications. And this is a normally way to a new product. On this way it is possible to import old problems in a new, rewritten product.
I really can't remember the exactly sequence I used to reinstall every piece of software and service pack and automatic update before SONIC went off. I only can tell you that I postponed every major software installation (Office, PhotoShop, CorelDraw) until the error shown up. Of course I had to install all these stuff later, since I had work to do!
I use IE6 only because I didn't go well with the new functionality (i.e. tabs) of IE 7 (or IE8). IE6 works fine to me and I agree that shouldn't be a problem for NIS2010 to work along with.
I notice something interesting today:
- when I start up the computer, SONIC is up and running without problem
- I run LiveUpdate manually and it finished without any error (SONIC still running)
- few minutes later, SONIC went off in the next LiveUpdate automatic run
So, is my belive that the problem lies in the automatic LiveUpdate process in relate to SONIC data, not the SONIC functionality in itself. Anyway, is up to Norton to find out what is happening and to post a solution.
Talking about Norton, it is really very strange that they say they can solve this problem if you pay $100 IN ADVANCE and do not provide a free solution. I really don't buy their claim that I had a viral infection and when I proposed that they FIRST solved the problem and THEM I'd pay IF IT WAS a virus, they promptly refused my offer. Very strange! How much should they have collected with this "virus cleanning offer"?
I keep saying: even if it was a virus infection, why should I pay for a "cleanning service" if THEIR software was supposed to block such infection? I'd rather pay for an antivirus software that really works!
Regards,
PS. I just forgot to mention that, like with many others, this problem started to happen after NIS upgraded ifself to NIS2010. I'd never had this problem with NIS 2009. Unfortunaly I don't have NIS 2009 anymore, so I keep downloading NIS 2010 from Norton every time I need to reinstall NIS.
Message Edited by antonioplais on 10-27-2009 07:23 AM
I have had 4 incidents with their support team and all 4 of of them ended with "You have a virus!, let me transfer you to the $100 paid support". This is such a load of crap. In each instance, they based their conclusion that I have a virus on the fact that they could not figure out the problem. The reality is that I don't have a virus, at least not according to Norton, McAfee, MalwareBytes and AdAware. It is a real disservice to customers to have support tell you that you have a virus just because they are not trained well enough to solve a problem.
Norton saves money on offer sub-par support. Norton also makes additional money by having incompetent tech support folks sending customers that they have a virus when they do not and having the customer pay $100 when they do not know what the answer is.
The reality is that Norton has no incentive to fix this problem because they probably make a boatload of money through their paid support program over people having to waste days trying to work with this buggy software.
How long has this thread been going on? Well over a year now. I think that Norton is going to become one of these companies that did well for a number of years because of an initially good product, but slowly loses customers because of their poor support and eventually disappears.
Yep, I had the exact same experience. The support is just very poorly trained and so quick to scare you into thinking that you have a virus, when their is no sign or any indication that the problem is virus related. All signs point to Norton having a bug in it. In my case, not a single thing pointed to my computer having a virus, but their support will tell you that anyway. If you ask them how they came to that conclusion, they return with some marketing paragraph about how well trained they are and how you should use their paid services because they are experts, but they never explain why you should need their services to begin with. As a company, Norton sucks so bad!
Message Edited by Bullet on 10-27-2009 06:33 AM
I found a fix for my instance of this same problem.
I had setup NIS 2010 on a new computer. Never had any virus. Had been having same problem on three computers. NIS 2009 did not have the problem. Contacted support. "Sumit" helped me. He confirmed that they are getting MANY calls about this issue.
I told him that I have Symantec pcAnywhere 10.5 with all updates installed. He said that might be the problem. He uninstalled pcAnywhere (which had it's own version of an old LiveUpdate) and the problem went away.
That was all that was done to fix the problem. I hope this may help someone with a similar situation. Possible conflict with other old software, espcially pcAnywhere.
Doug
computer_user wrote:I found a fix for my instance of this same problem.
I had setup NIS 2010 on a new computer. Never had any virus. Had been having same problem on three computers. NIS 2009 did not have the problem. Contacted support. "Sumit" helped me. He confirmed that they are getting MANY calls about this issue.
I told him that I have Symantec pcAnywhere 10.5 with all updates installed. He said that might be the problem. He uninstalled pcAnywhere (which had it's own version of an old LiveUpdate) and the problem went away.
That was all that was done to fix the problem. I hope this may help someone with a similar situation. Possible conflict with other old software, espcially pcAnywhere.
Doug
This makes me think of one of my top system-helper applications. The free Secunia PSI available from Secunia (click on Download Now).
Secunia checks (almost) all the applications on your application and tells you which ones need patches, which ones need updates, which ones are security threats, and which ones are no longer supported. In (almost) every case, it tells you where to get the update or patch (usually through a link directly to the official download site for that product); sometimes it provides a couple of choices. If the product doesn't properly uninstall, it tells you that, tells you where to get the clean-up app for that product if one is available, and so on.
The entire first scan usually takes less than ten minutes. It found products I had fogotten I had on my system! In Doug's case, it probably would have informed him about the PCAnywhere problem.
I've used this for two years and wouldn't consider stopping using it.
Questions keep occurring to me.
Is IE6 the default browser or is that some other browser such as Firefox or Safari or ... ? If it is some other browser, which version do you use? If not, what happens when you do change the default to another browser?
Message Edited by mijcar on 10-27-2009 10:03 AM
computer_user wrote:I told him that I have Symantec pcAnywhere 10.5 with all updates installed. He said that might be the problem. He uninstalled pcAnywhere (which had it's own version of an old LiveUpdate) and the problem went away.
In the past the reason for me to remove Norton's Save & Restore.
I use only IE6, no "foreigner" software installed.
In fact I try to keep my computer as simple as possible, as it is my work computer. I don't use PtoP software, I don't enter suspicious sites, I don't have Facebook, Orkut or any social network software installed. I don't have games installed in this computer either. I don't download music, films or programs over the Internet. I don't have PcAnyware nor any utility software besides NIS. Basically, I have XP SP3 and related software, service packs and drivers, IE 6, Adobe Reader, Adobe Flash Player, Office 2003, PhotoShop CS, Corel Draw 12 and iTunes
Once again I say that the problems happens at the first automatic LiveUpdate runs after XP starts.
There is supposed to be a fix in the live update for 2010 products Oct 27th (Today) http://definitions.symantec.com/defs/20091027-008-v5i32.exe
antonioplais,
If your source of the 3039,1 error turns out to be caused by an infection you can almost garantee that you got it through IE6.
IE6 is very vulnerable and is no longer supported or patched.
You’re a sitting duck.
Update your IE or switch to Firefox or Opera.
It seems NIS 2010 and SONIC work now without error.
If the error appears again I'll inform in a new post.
Thanks
Oh, however, no virus! 
I ended up getting a refund for my Norton 2010 because I could not deal with the completely unqualified support technicians not being able to solve my problem. This is just ridiculous! There are only so many times you can deal with people who just are not trained to solve your problems and use completely illlogical lines of reasoning to conclude that you have a virus. Here is an example of a typical conversation.
@#!$@% from Norton Support: We think that you have a virus because your automatic updates are turned off.
Me: I have manually turned off automatic updates.
@#!$@% from Norton Support: Well, we stil think that your automatic updates being turned off is caused by a computer virus
ME: Didn't you hear what I said? I set automatic updates to offby disabling automatic updates myself! I do not want my computer updating automatically. I changed the setting manually myself.
@#!$@% from Norton Support: Well, one of the most common signs of a computer virus is that automatic updates are disabled, therefore I am highly certain that it means that your computer has a virus. We will have to transfer you to the virus removal department now.
Norton, I really resent that you are saving money at the expense of your customers by using the current support company. The example above is very typical of the type of reasoning that these technicians use. They are not well trained at all. They don't solve problems logically, but I bet Norton is saving alot of money by using them instead of giving customers the level of support that they deserve and is probably factored into the cost of your products.
At this point all I can say is GOOD @#$$%! RIDDANCE!!!!
I’m not switching till my subscription expires.
I have been a customer for probably 10 years at least, and as much as I would have loved to stay until my expiration expired, I need to have my computer protected against viruses. Prior to this, I have had no problems with Norton or other Symantec products, but I don't really have any choice but to use another product like McAfee or some other virus protection software.
In short, this is not a high priority for Norton. This is, after all, page 46 of a thread on this error. If they really were concerned, they would have somebody from the dev team looking at the computers that have this problem (like mine). I have no problem with them running tests on my computer, but instead they are more concerned with hitting customers up for another $100. That works out great for Symantec, but not so great for the customers.
Hi Bullet
re > I have no problem with them running tests on my computer, but instead they are more concerned with hitting customers up for another $100. That works out great for Symantec, but not so great for the customers.
I agree 1000%By chance did you read Norton Live here Terms and Conditions & Legal Notices
By chance did you read Norton Product License Agreements here
Error: "3039,1" Info
Respectfully
bjm_
Message Edited by bjm_ on 11-09-2009 10:38 AM
Bullet wrote:I have been a customer for probably 10 years at least, and as much as I would have loved to stay until my expiration expired, I need to have my computer protected against viruses. Prior to this, I have had no problems with Norton or other Symantec products, but I don't really have any choice but to use another product like McAfee or some other virus protection software.
In short, this is not a high priority for Norton. This is, after all, page 46 of a thread on this error. If they really were concerned, they would have somebody from the dev team looking at the computers that have this problem (like mine). I have no problem with them running tests on my computer, but instead they are more concerned with hitting customers up for another $100. That works out great for Symantec, but not so great for the customers.
I'd probably feel this way, too, away such a long wait.
But before you make the leap, I suggest you visit the forums for any of the competitors you are interested in. Since every product has its own error codes, you can't do a specific search, but you can do what I just did on the McAfee site: Look for BSOD or any general problem you can think of. You might re-think your position. Seems like Symantec isn't the only company that has difficulty on occasion coming up with a specific solution for one problem or another.
I realize that there is no software product that is perfect. In fact, I am not looking for a perfect product. I just can not use a product that say in a big red box “AT RISK” and lower down it says “YOU ARE NOT PROTECTED”. It would even be something that I could deal with for a few days if the support technicians did a better job of troubleshooting my problem. They are actually very polite and very proactive, so I will credit Norton with that, but they are simply not qualified to fix, or even diagnose the problems that Norton 2010 has. When you speak with them and ask them what they are doing to figure out what is causing the problem, they give answers that show that either they have no clue at all what to do and are trying random things they read on a screen or it shows that they do not follow any logical reasoning to fix it. I have had great technical support by companies before and really crappy support and you can clearly tell that the support folks are not qualified. Norton may be saving money by using this company for support, but I wonder how much is being offset by lost customers.